Sofidel America is a leading manufacturer of tissue paper for hygienic and domestic use, driven by a commitment to sustainability, innovation, and operational excellence. We are seeking a Vendor Compliance Analyst (VCA) to join our team at our Horsham, PA office. Reporting directly to the Transportation Manager, this role is critical in managing the end-to-end dispute process for vendor chargebacks and ensuring full alignment with customer compliance requirements.
The VCA will serve as a key liaison across sales, transportation, and customer service teams, helping to reduce financial risk, streamline communication, and strengthen customer relationships through proactive compliance management.
Key Responsibilities:
- Lead and manage the dispute process for vendor claims and chargebacks, working toward successful payback recovery
- Maintain detailed and accurate records of penalty deductions, disputes, and resolutions
- Act as the primary contact for reviewing customer Supplier Manuals and advise internal teams of requirements and compliance obligations
- Collaborate with sales and customer contacts to negotiate terms and reduce chargeback exposure
- Understand and communicate customer requirements related to packaging, labeling, and transportation
- Use customer portals such as Retail Link, Vendor Central, and Staples Exchange to manage compliance-related information and disputes
- Interpret freight documents such as bills of lading and packing slips
- Prepare reports and analysis using Excel (pivot tables, formulas, and charts)
- Utilize SAP to support record-keeping and reporting, if applicable
Requirements:
- Associate or Bachelor's Degree required
- Minimum of 3 years of experience in a vendor compliance or similar role
- Proven track record in successfully disputing deductions and recovering funds
- Proficiency in customer compliance portals such as Retail Link, Vendor Central, and Staples Exchange
- Strong analytical and problem-solving skills
- Familiarity with freight documents and logistics terminology
- Proficiency in Microsoft Excel; experience with pivot tables and data analysis
- SAP experience is a plus
- Strong verbal and written communication skills
- Ability to work independently and manage multiple tasks with minimal supervision
- Experience in truckload transportation is a plus
What's in it for you?
- Competitive compensation
- Comprehensive benefits package including health, dental, and vision coverage
- 401(k) with company match
- Paid time off and vacation
- Professional training and development opportunities
Sofidel America is an Equal Opportunity Employer.