The VERVE Hotel and Hampton by Hilton Boston-Natick are looking for a dynamic Complex Sales Manager to join their Sales team. This role focuses on securing groups and conventions by building and maintaining strong customer relationships. Ideal candidates are well-rounded and business-minded individuals.
Responsibilities: As a Sales Manager, you will thrive in a fast-paced, ever-changing environment, perfect for those aspiring to grow their careers in hospitality. Your key responsibilities include:
- Lead Generation: Research, solicit, and generate new leads for group opportunities through database research and proactive sales efforts, aiming to exceed lead generation goals.
- Customer Relationships: Develop market segments and new customer relationships while maintaining existing ones, striving to maximize revenue and profitability for all hotel revenue streams.
- Business Strategy: Analyze historical, current, and future hotel and market trends to develop marketing initiatives that capture maximum lead revenue and meet sales goals.
Skills Required: This role demands strong sales, communication, and networking skills. You must demonstrate a deep understanding of customer needs and apply a disciplined approach to qualify, negotiate, and secure new revenue for the hotel.
Key Areas of Focus: - Customer and Account Management:
- Engage with Hilton Worldwide Sales, local community Chamber of Commerce, and intermediaries to retain existing customers and secure new business.
- Develop and execute plans for outside sales calls, industry trade shows, and customer events.
- Maintain an up-to-date pipeline of business opportunities to meet short and long-term objectives.
- Represent the hotel in all sales interactions, including creating business proposals and executing contracts.
- Conduct site inspections and coordinate customer specifications via the lead management system.
- Prospecting:
- Research, solicit, and generate new leads for business opportunities, aiming to exceed lead generation goals.
- Create and execute plans to shift market share from competitors.
- Engage in outside sales activities to uncover needs, build relationships, and win new business.
- Negotiations:
- Negotiate contracts and commission agreements with customers and intermediaries.
- Provide solutions that achieve and protect the hotel's financial goals while strengthening customer relationships.
- Engage Hilton Worldwide Sales to support the contracting process when needed.
Qualifications: - Bachelor's Degree (preferred)
- Minimum of 3 years of Hotel Sales experience
- Previous Hotel Group Sales experience
- Ability to travel on short notice and adapt to schedule changes
- Highly professional presentation and communication skills
- Experience with sales automation (Delphi.fdc preferred) and PMS Systems (preferred)
Benefits: - Compensation: $60,000-$70,000 plus incentive
- Comprehensive Health Insurance coverage for you and your family
- Career growth and development opportunities
- Go Hilton travel discount program with 100 nights of discounted travel
- Paid Time Off (PTO) and vacation
- Recognition and awards programs