Complex Commercial Claim Specialist

Own Complex Claims. Lead High-Stakes Resolutions. Protect What Matters for Hastings Policyholders.

Location: Preferred - Metro Detroit or Northern Ohio (Toledo); Flexible - Hastings/Grand Rapids areas
Schedule: Full-time Monday-Friday, 8:00 a.m. - 4:30 p.m. Some flexibility required

Hastings Insurance is hiring a Complex Commercial Claims Specialist to join our elite Complex (Litigated) Claims Unit. If you're an experienced commercial casualty adjuster with a strong grasp of construction defect and litigated claims, this is your opportunity to make a deep impact with a regional insurer known for its integrity, agility, and support.

You'll manage a portfolio of high-severity commercial liability cases-including litigated and construction defect exposures-working closely with defense counsel, vendors, and internal teams to deliver timely and fair outcomes. This is a critical role where technical skill meets strategic influence.

Where You'll Work:
We strongly prefer candidates based in Southeast Michigan (Metro Detroit) or Northern Ohio (Toledo area) due to regional claim activity and court familiarity.
However, we are open to strong candidates in or near Hastings or Grand Rapids, MI, depending on qualifications.
This role follows standard business hours but may occasionally require flexibility due to litigation schedules.
What You'll Do:
Independently manage a caseload of complex, often litigated, commercial and construction defect claims
Conduct thorough investigations, evaluate coverage and liability, and drive timely resolution
Direct and collaborate with defense counsel and experts
Set and monitor reserves and negotiate settlements within authority levels
Identify and pursue subrogation and salvage opportunities
Maintain detailed documentation in the claims system of record
Act as a subject matter resource for peers and junior adjusters
Support department initiatives and participate in project work as needed
What You'll Bring:
5+ years of claims experience required (10+ preferred), with proven success in:
Commercial General Liability
Construction Defect Claims
Litigated Case Management
Bachelor's degree or active pursuit of insurance designation (CPCU, AIC, etc.) preferred
Excellent verbal/written communication and negotiation skills
Critical thinking, time management, and strong customer service instincts
Proficiency with Microsoft Office and claims management systems
Resident or able to travel as needed within MI/OH
About Us:

At Hastings Insurance, we're more than an insurance provider - we're a trusted partner to our agents, policyholders, and the communities we serve. For over 135 years, we've been helping individuals, families, and businesses protect what matters most and rebuild after loss. We're proud to be rated A (Excellent) by A.M. Best Company, recognizing our enduring financial strength and stability.

While our heritage runs deep, we're always looking ahead. We embrace emerging technologies, cultivate strong partnerships with independent agents, and continuously evolve our products to meet the needs of today's customers. Our strategy is focused on responsible growth, expanding our reach while staying innovative, agile, and committed to personalized service.

Our people are the heart of everything we do. Our talented team members - many recognized as industry experts - are passionate about delivering exceptional service, driving progress, and making a real impact. At Hastings Insurance, we foster a culture of collaboration, continuous learning, and appreciation for the diverse skills and ideas our employees bring.

Our Commitment as an Employer:

We believe that diverse perspectives and inclusive teams drive innovation and strengthen our organization. We're committed to fostering a workplace where every employee feels valued, respected, and empowered to contribute their best.

We are proud to be an equal opportunity employer, and we make employment decisions based on business needs, role requirements, and individual qualifications-without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.

We also understand the importance of providing a welcoming and accessible experience for all candidates. If you require accommodation during the application or interview process, please reach out to our Talent Acquisition Specialist or contact us at .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.