Community Manager

We're looking for a motivated, hands-on Community Manager to oversee an 82-unit apartment community in the Cupertino School District. Your primary focus will be delivering exceptional service to residents, maintaining the property's aesthetics and safety, and driving revenue through sustained high occupancy at market rents.

Strong organizational skills, effective communication, and a collaborative mindset are essential to succeed in this role. You'll work closely with a full-time maintenance and turnover team and report directly to the Portfolio Manager.

Compensation & Benefits:

Compensation: Salary + On-site housing (complimentary renovated 2bd/1ba unit)

Benefits: Full premium coverage for medical, dental, and vision after a 90-day probation period

Accrued PTO and paid holidays

Key Performance Indicators (KPIs)

• Maintain 97% property occupancy
• Achieve 100% monthly rent collection
• Respond to all tenant and prospect inquiries within 3 business hours
• Issue lease renewals 60 days prior to expiration
• Maintain tenant records accurately
• Inspect all units annually

Responsibilities
Leasing & Renewals

• Advertise available units and manage listings
• Conduct unit showings (occasionally on Saturdays)
• Coordinate move-in process and documentation
• Upload move-in photos/videos to RentManager and Google Drive
• Issue lease expiration notices and prepare renewals via DocuSign
• Conduct move-out inspections and process security deposit dispositions

Resident Relations & Work Orders

• Respond promptly to resident inquiries and concerns
• Enforce community rules and lease terms consistently
• Promote and comply with Fair Housing regulations
• Manage and track work orders with maintenance team
• Schedule and coordinate third-party vendors
• Serve notices as required and meet with residents during business hours
• Supervise vendor and maintenance work as needed
• Solicit and schedule bids for projects beyond in-house capabilities

Property Administration

• Maintain a professional appearance and demeanor
• Code and approve invoices
• Understand rent control, landlord-tenant law, and legal procedures
• Ensure 100% rent collection with no returned payments
• Monitor and enforce resident renters insurance compliance
• Conduct regular inspections of common areas and grounds
• Perform annual apartment inspections and create follow-up work orders
• Be available for emergency service calls
• Maintain accurate tenant records
• Provide support to Portfolio Manager as needed

Company Overview

SunArcher Investments, Inc. is a family-owned real estate firm based in the South Bay. Since the 1970s, we've operated a diverse portfolio that includes over 150 multifamily units, student housing, industrial properties, and medical office buildings.

We're committed to innovation, operational efficiency, and above all providing a high-quality resident experience. Join our team and help us manage one of our core properties as we continue to grow.

Qualifications

• Proficiency with Google Workspace, RentManager, Gmail, and DocuSign or willingness to learn.
• Strong commitment to resident service and professionalism
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and deadline-driven
• Self-motivated with a proactive approach to problem-solving
• Ability to work outside standard hours as needed
• Must pass background and credit checks
• Valid driver's license, insured vehicle, and ability to travel within Santa Clara County
• Minimum age: 21
  

SunArcher Investments, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.