Community Manager

About the job Community Manager

WeCare Medical Specialty Group is a forward-thinking and patient-centered healthcare organization dedicated to providing high-quality, specialized medical care to our diverse patient population. We are committed to fostering a supportive and informative online community where patients, their families, and healthcare professionals can connect, share experiences, and access valuable resources. As we continue to expand our digital presence, we are seeking a passionate and experienced Remote Community Manager to build, nurture, and engage our online communities.

Position Overview:

We are looking for a dynamic and highly organized Remote Community Manager to be the voice and advocate for WeCare Medical Specialty Group across various online platforms. You will be responsible for developing and implementing community engagement strategies, fostering positive interactions, managing online conversations, and ensuring a welcoming and supportive environment for our community members. This role requires excellent communication skills, a deep understanding of online community dynamics, and the ability to represent our organization professionally and empathetically.

Responsibilities:

Community Strategy and Development:

Develop and execute comprehensive community engagement strategies aligned with WeCare Medical Specialty Group's overall marketing and communication goals.

Identify target online communities and platforms relevant to our patient population and medical specialties (e.g., social media groups, forums, patient advocacy websites).

Establish clear community guidelines and moderation policies to ensure a safe and respectful environment.

Plan and execute community-focused initiatives, such as Q&A sessions with medical professionals, online events, and content sharing campaigns.

Monitor and analyze community metrics to track growth, engagement, and sentiment, providing regular reports and insights.

Community Engagement and Moderation:

Actively engage with community members across various online platforms, responding to inquiries, facilitating discussions, and building relationships.

Moderate online conversations in a timely and professional manner, enforcing community guidelines and addressing any conflicts or concerns.

Proactively identify and engage with key influencers and advocates within our online communities.

Foster a sense of belonging and encourage peer-to-peer support among community members.

Stay up-to-date on relevant healthcare topics, trends, and patient concerns to provide informed and helpful responses.

Content Creation and Curation:

Develop and curate engaging and informative content tailored to our online communities, including text posts, images, videos, and links to relevant resources.

Collaborate with marketing and clinical teams to ensure content accuracy and alignment with WeCare Medical Specialty Group's brand messaging.

Schedule and manage content calendars for various community platforms.

Adapt content for different online environments and audience segments.

Crisis Management and Issue Resolution:

Monitor online conversations for potential crises or negative sentiment and escalate issues appropriately according to established protocols.

Assist in developing and implementing communication strategies to address community concerns and mitigate reputational risks.

Maintain a calm and professional demeanor when dealing with sensitive or challenging situations.

Collaboration and Reporting:

Collaborate closely with the marketing, communications, and clinical teams to ensure a consistent brand voice and integrated approach to online engagement.

Provide regular reports on community growth, engagement metrics, key insights, and recommendations for improvement.

Stay informed about new social media features, community management tools, and best practices.

Qualifications:

Bachelor's degree in Marketing, Communications, Public Relations, Healthcare Administration, or a related field.

Minimum of 3-5 years of experience in community management, social media management, or a related role, preferably within the healthcare industry.

Proven experience building and engaging online communities across various platforms (e.g., Facebook, Instagram, Twitter, patient forums).

Excellent written and verbal communication skills, with the ability to adapt tone and style to different audiences.

Strong understanding of online community dynamics, moderation principles, and social media best practices.

Demonstrated ability to handle sensitive information with discretion and maintain patient confidentiality.

Exceptional organizational and time-management skills, with the ability to manage multiple tasks and prioritize effectively in a remote environment.

Proficiency in using social media management tools, community monitoring platforms, and basic analytics.

Empathy, patience, and a genuine passion for connecting with and supporting individuals.

Must possess a valid United States work permit or be a U.S. citizen.

Technical Requirements for Remote Work:

Reliable high-speed internet connection.

Dedicated and quiet home office space.

Proficiency in using standard office software and communication tools (e.g., email, video conferencing).

Benefits:

Competitive salary and benefits package.

Opportunity to work remotely and contribute to a meaningful mission.

Collaborative and supportive work environment.

Opportunities for professional growth and development.

To Apply:

Interested candidates who meet the qualifications, including the requirement for a valid U.S. work permit or citizenship.

WeCare Medical Specialty Group is an Equal Opportunity Employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to these or any other legally protected characteristics. As a condition of employment, candidates must provide proof of their legal right to work in the United States.