Community Manager (On-site)
We are seeking a Community Manager with great hospitality, sales, people engagement and leadership skills to join our Venture X team in Boca Raton, FL. The Community Manager provides excellent customer service to the Venture X internal, external and prospective members by accurately assessing all customer needs. Conducts the initial first impression experience for any person entering the Venture X doors. Demonstrating and maintaining a professional image of the Venture X brand and on all platforms.
About Venture X: Venture X strives to provide high quality, flexible workspace options to business professionals allowing our members to grow their companies and exceed their business goals. We provide a unique set of amenities and benefits that support business growth and professional development. Our vision is to provide upscale, flexible workspaces in every major city around the world.
Reports to: Owner
Responsibilities include but are not limited to:
Assist In Community Sales - Prospecting, Tours, Follow Up, Execution and set up with proper documentation along the process.
- Assisting in scheduling tours.
- Assisting in sending out tour reminders.
- Greet prospective members at time of tour.
- Obtain walk-in information, and enter into CRM with tour booking.
Customer Service -
- Provide 100% effective and friendly customer service with all current and potential members with a 4-6 hour acknowledgment and confirmation of the issue.
- Provide a timely response to all reported issues by members with continued response until resolution with escalation to Community Sales Manager/Owner as needed.
- Resolve member issues with professionalism, empathy, and patience.
Goals - Assist with meeting all occupancy, sales, marketing and financial goals.
- Meet with the Community Sales Manager and/or Owner to understand location occupancy, sales, marketing and financial goals.
- Assist with reporting on weekly, monthly and quarterly achievements.
Networking -
- Works on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications.
- Create a collaborative environment amongst our members through events and personal introductions.
- Makes signs for events with required advertisements to ensure successful event.
- Perform set-ups and breakdown of events, including ordering food and beverages.
- Prepares newsletter to make sure members are aware of every upcoming event.
- Assists with providing proposals and pricing on Events and/or meeting rooms.
- Assist with events to ensure there is a good balance of educational, member appreciation, cultural and lead generation/sales related events.
Operations -
- Process member move ins and move outs.
- Perform front desk services which include answering phones, greet and check in members or guests.
- Perform Mail/package collection, sorting and distribution timely.
- Maintain package tracking log for receipt and delivery of members packages as well as providing notification of packages as needed with applicable charges as needed.
- Provide first impression experience.
- Maintain a current member list which includes new members and removal of former members.
- Set up and maintain all member files, mail folders and/or mailboxes.
- Prepare, audit and maintain all 1583 forms with ID's for all Virtual Members.
- Issue keys, access cards, mailbox keys and maintain reconciliation with management company.
- Schedule office refresh for any members moving out which include painting, cleaning and/or furniture resets.
- Troubleshoot printing, internet and phone requests.
- Conduct building walkthroughs to ensure cleanliness throughout the day.
- Make ready each conference room prior to and after use.
- Confirm conference room bookings and book conference rooms as requested.
- Maintain tidy and cleanliness of the Café throughout the day.
- Perform opening and closing duties of the location.
- Assist with ordering and managing stock of consumables as well as various office supplies as well as ordering and maintaining toiletries.
- Maintain company standards and expectations of the appearance of the location.
- Keep the office fresh and maintained throughout the day.
Billing & Collections-
- Assist with timely billing process.
- Assist with entering charges in Deskworks as needed.
- Assist members with billing issues and/or questions.
- Assist the Community Sales Manager with the collections process to ensure all payments are made timely and any issues with non-payment are addressed prior to end of month with action required.
- Perform collections upon billing after every bill run.
- Address and collect on any rejected payments within 24 hours.
Qualifications:
- Hospitality / Co-working space experience is helpful.
- Practical solution finding individual who takes a hands-on approach and is driven to achieve results.
- Any combinations of education, training or general experience in shared office space, commercial real estate, hospitality, co-working, leasing (commercial or residential), property management that would provide the sales background and knowledge base to perform efficiently of all expectations of the job.
- HubSpot experience is a plus.
Must haves:
- An energetic team player with a positive personality.
- Flexible, reliable, results-oriented, and self-motivated.
- Excellent oral, written and presentation communication skills.
- Fluent English (Spanish is a plus).
- Basic computer skills and knowledge of basic IT.
- Ability to multi-task and work efficiently in a fast paced environment.
- Ability to take/provide constructive and positive feedback.
- Ability to stand on feet for long periods of time.
- Ability to operate a computer and monitor for long periods of time.
- Must be in good physical condition and be able to lift up to 50 lbs.
Compensation/Benefits:
- Base Salary: $50,000 annually
- Commissions & Bonus potential
- 3 Weeks of Paid Time Off + Holidays
Job Type: Full-time
- Schedule: Monday to Friday - 8:00am-5:00pm
Ability to commute/relocate:
- Boca Raton, FL 33486: Reliably commute or planning to relocate before starting work (Required)