FIGS is seeking a Community Hub Lead (Key Holder) to be the face of our Rittenhouse Community Hub in Philadelphia. In this role, you will provide customers with an exceptional in-store shopping experience and assist with all aspects of store operations. This position reports directly to the Store General Manager.
What You'll Do: - Assist with opening and closing the store
- Keep the merchandise organized, the sales floor stocked, and the store clean
- Welcome and engage customers in meaningful conversations about FIGS' brand and mission
- Educate customers about FIGS' products and our focus on fabric, fit, and function
- Help customers find their desired style, color, and size, and suggest complementary products
- Anticipate customer needs and go above and beyond to provide an exceptional FIGS experience
- Handle purchases, returns, and exchanges
- Participate in counting inventory and provide insights on replenishment needs
- Track sales to ensure daily goals are met
- Assist in planning and executing in-store events and initiatives
- Support driving and maintaining sales goals for the store as well as coach and train team in order to drive performance.
- Solution oriented approach to finding resolutions to health care professional issues with brand and HCP top of mind.
- Be a strong partner to in-house leadership and deliver feedback and insights.
Qualifications: - Flexible schedule, with the ability to work weekends and holidays
- Prior retail sales experience
- Excellent interpersonal and communication skills
- Fluency in English required; conversational Spanish skills a plus
- Basic retail math and computer skills needed; experience with Shopify POS a plus
- Attention to detail and problem-solving skills in a fast-paced environment
- Represent the FIGS brand, mission, and values
- Build lasting relationships with Healthcare Professionals and act as an advisor for Community Hub connections
- Develop product and brand knowledge
- Assist Community Hub Support team with operational needs related to the Healthcare Professional experience journey
- Support company initiatives related to product launches, customer experience, and sales.
- Knowledge of or interest in fashion design a plus
- All employees are expected to be available to work "Black Friday" (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
Other must haves: - Positive attitude
- Proven work ethic and integrity
- Ability to respond to short term deadlines
- Detail and quality oriented
- Desire to excel and grow with FIGS
- 100% awesome, like our scrubs
FIGS Compensation and Benefits Pay Range
- At FIGS, your base salary is one part of your total compensation package. This role's hourly rate is between $20 and $22. Actual hourly rate is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.
Additional Compensation and Benefits
- FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan.
- Other compensation and benefits offered include:
- Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass.
- 100% FIGS-sponsored life insurance and disability insurance
- Amazing 401(k) program, with a company match up to the first 6% of your contribution
- Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
- Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
- Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more
Benefits eligibility is determined by hour requirements and length of service
A little bit about us FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry's category-defining healthcare apparel and lifestyle brand.
Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.
FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
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