Obsidian Consulting is a fast-growing firm taking over the Torrance,CA area. Direct customer service is on the rise, so our company takes pride in fostering long-lasting relationships and continues to strive for excellence in the industry. We trust that the best way to build relationships is by asking questions, determining needs, and based on that information, providing expert solutions.
As a Community Engagement Representative, our direct approach and personal touch to customers are expected to be nothing less than outstanding. We love strong, personable personalities who can adapt to different cultures and experiences. Our goal is to be able to maintain our professional relationships while still having fun both inside and outside of the office.
Responsibilities of the Community Engagement Representative :
- Consistently delivers a remarkable customer service experience directly.
- Responsible for improving customer retention using strategic programs, services, and excellent in-person communication.
- Works extensively with the customer to provide timely solutions including order entry, order follow-up, upgrades, order updates, etc.
- Accepts coaching and takes action to improve customer engagement and sales performance.
- Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
- Share relevant customer feedback with sales partners to form new strategies and resolve issues.
- Quickly captures customer's needs and seamlessly provides options that meet those needs.
- Proactively looks for opportunities to drive sales growth by identifying new leads.
- Provide a personalized approach that shows customers we can help, regardless of their needs.