An association manager oversees the day-to-day operations of a condominium or homeowner association property, including managing maintenance and repairs, handling resident inquiries and complaints, coordinating with vendors and contractors, preparing budgets, ensuring compliance with local laws, organizing board meetings, and maintaining financial records, all while prioritizing resident satisfaction and smooth community functioning; essentially acting as a liaison between the condo board and residents to maintain the property's value and quality of life.
KEY RESPONSIBILITIES: - Operations Management:
- Overseeing daily operations of the condominium property
- Scheduling and approving maintenance and repair requests with contractors
- Supervising on-site staff and outsourced maintenance services
- Conducting regular property inspections to identify issues
- Responding promptly to emergency situations
- Financial Management:
- Preparing and managing the annual operating budget
- Tracking expenses and income related to property maintenance
- Collecting resident dues and assessments
- Reviewing and approving invoices from vendors
- Preparing financial reports for the condo board
- Resident Communication and Conflict Resolution:
- Addressing resident inquiries and complaints
- Communicating important updates and information to residents
- Facilitating conflict resolution between residents
- Enforcing condominium policies and procedures
- Board Management:
- Organizing and attending condo board and owner meetings
- Presenting updates and recommendations to the board
- Implementing board decisions regarding property management
- Compliance and Legal:
- Ensuring compliance with local laws and regulations regarding property management
- Maintaining documentation related to contracts, maintenance records, and resident information
REQUIRED SKILLS: - Excellent communication and interpersonal skills to effectively interact with residents and vendors verbally and in writing
- Strong organizational and time management skills to handle multiple tasks efficiently
- Financial literacy to create and manage budgets as well as track expenses using Microsoft Excel
- Problem-solving abilities to address maintenance issues and resident concerns
- Leadership qualities to manage staff and oversee projects
EDUCATION & EXPERIENCE: - Bachelor's Degree preferred
- Community Association Experience preferred but not required
- Knowledge of building maintenance practices and basic construction knowledge
- Familiarity with property management software
Note: Specific responsibilities may vary depending on the size and complexity of the condominium property and the requirements of the condo board