Communications Operator

Salary : $49,254.40 - $54,142.40 Annually

Location : Zanesville, OH

Job Type: Full Time

Job Number: 201

Department: Police Communications

Opening Date: 03/23/2024

Closing Date: Continuous

Position Description

ARE YOU CURRENTLY A COMMUNICATIONS OPERATOR LOOKING TO RELOCATE?

CONSIDER APPLYING WITH OUR DEPARTMENT TODAY.

QUALIFICATIONS:

Must be a U.S. Citizen 18 years of age or older

Possess a High School Diploma, GED, or equivalent

Possess a State ID or Valid Drivers license

FQO w/CCH Certified LEADS Operator

Currently a full-time or part-time corrections officer position

Communications Operator with a minimum of 1-year experience

Currently in PERS pension system

PASS A SERIES OF ASSESSMENTS INCLUDING:

Background check

Polygraph exam

Psychological exam

Physical exam, if required

COMPENSATION AND BENEFITS

Paid holidays, vacation,personal days, and sick days

Uniform Allowance

Excellent health coverage

Applicants are required to read the Public Safety Information Book prior to application. This booklet is available by clicking here.

Communications Operator4%4%4%Step D$23.68$24.63$25.61Step E$24.84$25.84$26.87Step F$26.03$27.07$28.15
All pay scales are per AFSCME contract
Pay RangeLength of ServiceDStart of EmploymentE1st January of ServiceF2nd January of Service
MINORITY APPLICANTS ARE ENCOURAGED TO APPLY

Please use this link to apply:

Position Qualifications

An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is: high school degree, GED or equivalent with demonstrable skill in communications including operating radio and dispatching calls. Demonstrable ability to verbally communicate effectively and distinctly.

Ability to pass a background investigation and reference check concerning work experience, criminal activity, character, trustworthiness and dependability. Applicant must pass a polygraph examination. Ability and willingness to work overtime, holidays and weekends.

Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

Licensure Or Certification Requirements

CCH; LEADS certification.

Distinguishing Job Characteristics

Under general supervision, dispatches police and fire departments on 911 and other calls, and provides communications support.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans With Disabilities Act, in accordance with its requirements.

Responds to 911 calls involving crimes, fires, accidents, emergency medical services, traffic problems, and other incidences. Assesses nature of problem, prioritizes call and dispatches police, fire, traffic light, or street personnel. Receives other requests for assistance via security alarm systems and direct contact.

Makes decisions for assignment of Police units in accordance with established procedures.

Provides continued contact and assistance. Monitors radio messages and runs warrant checks, license registrations, social security numbers and telephone numbers for police and other law enforcement officers responding on calls.

Arranges for ambulances, tow trucks, and other emergency vehicles. Contacts off-duty fire personnel for fire emergencies, as directed.

Enters into and retrieves information from LEADS/NCIC systems regarding stolen property, missing or wanted persons, suspects and other information necessary to support law enforcement operations. Runs registration and driver's license check through LEADS, and criminal history checks through CCH.

Types radio logs to record all police radio transmissions, and enters into computer system information pertaining to calls and incidences. Maintains file on all active warrants.

Answers business calls and transfers to requested party. Receives and relays regular and special weather reports. Receives and handles non-emergency calls and contacts. Accepts calls from employees in other city departments informing of absences. Handles miscellaneous public complaints, requests for general information, and other matters.

Receives payments for parking tickets and bonds, records transaction and issues receipt. Balances cash drawer. Releases impounded and towed vehicles to owners upon payment of fee.

Other Duties and Responsibilities

Types and performs other general clerical duties.

Scope of Supervision

None

Equipment Operated

Telephone; computer; printer; typewriter, fax machine, copier, shredder, and other general office equipment; LEADS computer; intercom; walkie-talkie; pager; alarm board; TDY; calculator; parking ticket machine.

Contacts with Others

General public; Fire Department; Municipal Court staff; Street and Water Departments; utility companies; other government and police agencies; BCI; OSP; FBI; BMV; ambulance services; wrecker services; victims; victim families; dog warden; animal shelter; social service counselors.

Confidential Data

LEADS and NCIC computer information; criminal histories; registration and driving records; juvenile case information; trespasser lists; warrant file; violent crime victims and suspects; drug investigation information; sex offender list.

Working Conditions

Good working conditions. Exposure to stress when handling emergency calls. Exposure to normal occupational hazards when consistently operating computers including eye and wrist strain.

Usual Physical Demands

The following physical demands are typically exhibited by position incumbents performing this job's essential duties and responsibilities. These physical demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

While performing the duties of this job, the employee frequently sits for extended periods of time, and exhibits digital dexterity when entering data into LEADS, computer and other tasks. Vision demands include close, relatively detailed vision, with the ability to adjust focus when reading a computer screen. Employee must communicate with a variety of persons, most importantly over the telephone and 2-way radio. The employee normally must be able to converse verbally with the general public, police officers and others, and to hear.

Required Knowledge, Skills and Abilities

Knowledge of: dispatching procedures; city streets, landmarks and districts; LEADS/NCIC.

Ability to: maintain poise and exercise sound judgment in dealing with stressful emergency situations; enunciate distinctly; learn operation of radio system and general police procedures and codes; develop and maintain effective working relations with associates, police and fire personnel and the general public; maintain confidentiality of confidential and sensitive subject matter; maintain and promote good public relations as city representative; deal with multiple calls simultaneously.

Skill in: verbal communication; listening; establishing call priorities; operation of computer, LEADS/NCIC systems and other job equipment; routine typing.

ADDITIONAL INFORMATION

General Information
A thorough background investigation will be conducted into the applicant's work experience, reference checks, criminal activities, character, trustworthiness, and dependability. Applicant will also be subjected to a polygraph examination. Applicant selected for employment will be subjected to a psychological exam and a physical/drug screen.

Required Documents to Upload

1. Driver's license or State ID copy

Optional Documents to Upload

1. Résumé
2. Other relevant certifications

AN EQUAL OPPORTUNITY EMPLOYER

The City of Zanesville offers a comprehensive benefits plan including Medical, Dental, Vision, Prescription, Deferred Compensation (retirement) and Life Insurance. Paid Time off benefits include Paid Holidays, Paid Sick, Vacation and Personal Holidays.

The City of Zanesville employees participate in a defined benefit retirement plan such as Ohio Public Employers Retirement Plan (OPERS) or Ohio Police & Fire Pension Fund (OP&F).