Summary
We are looking for an experienced, proactive, detail-oriented and passionate communicator to join our Communications team as a Communications Officer who will assist the Head of Communications for the Americas to implement internal and external communications strategies and be a trusted and strategic advisor for our business lines.
The ideal candidate will speak fluently English, excel in a fast-paced environment, be an excellent writer, a team player, and a problem-solver.
Based in New York, the scope of the role covers the Americas region.
Key Responsibilities
As an active member of the Communications team, you will assist the Head of Communications for the Americas to lead employee engagement and accompany the business lines in their commercial strategy across the region through thoughtful and comprehensive communications initiatives. You will also support the team by staying one-step ahead to help manage priorities effectively, coordinate activities, and track critical deliverables.
Internally, you will develop strong relationships with the Head Office Communications competence centers, Communications Correspondents in the region, and with key partners including the Chief-of-Staff team and the business lines.
The incumbent will help the Head of Communications for the Americas to define and implement the communications strategies related to our activities in Canada Credit Agricole CIB & Credit Agricole Services & Operations and be a point of contact for the Head Office Communications Competence Centers.
Event and Client Communications
Assist with the organization of regional internal events such as in-person/virtual/hybrid
staff town halls, meeting with management series, lunch & learn series, year-end party,
and client events
Liaise with key partners such as IT/Help Desk and Property and Corporate Services to
ensure a smooth and success event onsite
Prepare a detailed proposal including cost estimate, budget management and timeline
Draft the budget estimate and get the necessary approvals
Design and manage event website and handle registration through Evenium/Eventology
and keep stakeholders informed about the event's progress
Provides audio/visual and event support for communications purposes as needed
Provide support to the business line on benchmarking initiatives with specialized media
by researching industry awards and manage business lines' award entries and industry
presentations
Provide assistance to business lines with marketing campaigns/advertorials as required
Work with Head Office Communications competence centers on external-facing
marketing and public relations materials such as fact sheets, infographics, executive
biographies, employee announcements, brochures, among others
Manage ideas for gifts, work with vendors for samples and eventual orders, add items to
Catalogue, work with Property & Corporate Services to fill orders, distribution, etc.
Information and Press Relations
Draft/edit internal announcements and emails to help convey Bank's developments and
keep employees closely linked to the Bank's global mission
Develop and draft content for InsideLive to keep the site a dynamic and informative
central location for internal company information such as key milestones, employee
events, strategy updates, etc.
Coordinate with Head Office on story publication via various communication channels
and ensure all internal communication is consistent with the company's strategy, key
messages, and style
Assist with internal communications and employee engagement strategy for the
Americas, including employee events, executive messages, talking points, and recognition
opportunities
Develop and support senior level (specifically the Senior Regional Officer) strategic
presentations and project management, including decks, briefs, talking points, etc. closely
with the Chief-of-Staff team
Coordinate with the Head Office Content and Social Media teams on external content
publication: LinkedIn, X, and
Work closely with HRE and the senior Management to deploy communication
campaigns to help promote the Bank in Montreal's market (Canada) when needed
Budget and Project Monitoring
- KPIs Reporting and Research
Regularly update the KPIs reporting file & other relevant reporting documents
Maintain and regularly update the regional events calendar, ensuring accuracy and
timely reporting of updates to relevant stakeholders
Qualifications/Education Required
- University graduate (Bachelor's Degree)
Experience Required
- 3-5 years of applicable experience with at least 2 years working in the financial services industry
- Working knowledge of corporate communications strategies, best practices, implementation and execution techniques.
- Project management experience
- Content creation experience
Competencies Required
- Excellent English writing and editing skills.
- Creative and strategic storyteller with the ability to breakdown complex topics for a range of audiences.
- Ability to communicate effectively with all levels of employees and management.
- Exceptional project management and organizational skills with the ability to multitask and prioritize initiative
- Attention to detail is a must.
- Ability to work seamlessly across Americas/EMEA time zones.
Skills & Knowledge Requirements
- Language skills: advanced English, both oral and written
- MS Office Suite (Word, Excel, PowerPoint)
- Adobe Creative Suite
- Social media platforms
Skills & Knowledge Desirables
- Language skills: French would be a plus