Job Title: Communication and Office Administrator
Reports to: Assistant General Manager
Conway Farms Golf Club in Lake Forest, IL, is a member-owned, private 18-hole golf club offering championship golf, dining, social experiences, and first-class service to members and guests. The club values tradition, sportsmanship, and camaraderie, making Conway Farms a truly special place.
The Communication and Office Administrator is responsible for providing administrative support to the General Manager/COO and Board of Governors while serving as the primary point of contact for member communications. This position ensures efficient office operations, maintains accurate membership records, and coordinates internal communications to enhance member engagement.
Duties and Responsibilities:
Administrative & Office Support
- Assist the COO in scheduling meetings, distributing agendas, and recording/transcribing meeting minutes.
- Serve as a liaison to the Board of Governors, coordinating correspondence, preparing board packets, and facilitating communication at the board level.
- Manage the acquisition of office supplies, stationery, and trophy engraving needs.
- Maintain and update membership records, ensuring accuracy and confidentiality.
- Facilitate administrative projects assigned by department heads and key staff.
- Works with the Conway Farms Foundation Board to support scholarship recipients and assist with foundation-related initiatives.
Member Communication & Engagement
- Serve as the primary administrator of member communications, ensuring timely and professional correspondence.
- Prepare and distribute club-wide email communications, newsletters, and member updates.
- Publish and maintain monthly member and staff calendars.
- Oversee and update member website content and club app, ensuring information is current and accessible.
- Ensure consistency in club branding across all communications and printed materials.
- Handle inquiries from members regarding club policies, events, and administrative matters.
Membership Administration
- Coordinate the onboarding process for new members, including welcome materials and orientation.
- Manage member status changes, resignations, and annual membership updates per club bylaws.
- Maintain membership databases and generate reports on membership activity.
- Assist the Membership Committee in member engagement efforts, including retention strategies and satisfaction surveys.
- Build and maintain relationships with members to support membership growth and engagement.
- Support the planning and execution of club meetings, board retreats, and select member events.
- Participate in and provide administrative support for the Membership Committee.
- Works with Controller to close monthly membership reports.
Qualifications:
- Bachelor's degree preferred, with a focus in communications, business administration, or a related field.
- 3-5 years of experience in administrative roles, preferably in a private club or hospitality setting.
- Exceptional verbal and written communication skills.
- Excellent time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with database management.
- Ability to handle confidential information with discretion and professionalism.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
Compensation and Benefits:
- Competitive base salary with performance-based bonus opportunities.
- Health, dental, vision and life insurance.
- 401(k) plan with employer match.
- Paid time off and employee meals.
- Opportunities for professional development and continuing education.
Equal Opportunity Employer
Qualified candidates should submit a resume and cover letter to Todd Marsh, COO, at .