Commercial
London - The River Building HQ
Permanent
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The Team
The U.K. & Ireland is our domestic and most mature market. Teams include commercial, operations, marketing and strategy, and teams in the UK&I partner with global departments such as product, technology and consumer.
The Regional Growth team is responsible for the commercial output of our mid-market restaurant partners in the five nations of the U.K. and Ireland, including our dark kitchen offering, Editions, and dedicated Chinese Category Team. Each region faces their own complexities and opportunities, and our teams are focused on bringing the best possible selection to our customers and opportunities for growth to our restaurants.
The Role
We are looking for a City Manager to join our South England team. You'll build relationships with our restaurant partners in your area (Oxford, Newbury, Basingstoke), improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager for South England, and be based from the London office.
What you'll do:
- Be the local expert for the cities/areas you own in and around Oxford, Newbury and Basingstoke. This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
- Draw insights from data to improve our customer proposition neighbourhood by neighbourhood.
- Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth.
- Work with Account Managers based in your cities/areas to support the growth of local hero brands.
- Identify and sign up new and top local favourites to Deliveroo and set them up for success.
- Lead the local Business Development Managers and be the day-to-day contact for coaching, priority setting and deal making.
- Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.
- Understand and improve our customer offering in the area through acquiring/having local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area's strategy plan alongside a Regional Manager, Operations and Account Management teams.
- Maximise the potential of marketing opportunities in the area by encouraging restaurant participation.
Requirements
- Proven experience in account/relationship management, sales or strategy roles.
- Results and target oriented.
- Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement.
- A mixture of field based (2-3 days per week) and office/home working (2-3 days per week).
- Preferably a UK driving licence and car.