Commercial Service Technician

Description:Now Hiring Commercial Service TechnicianLocation: Greenville, MichiganEmployment Type: Full time, SalaryReports to: Customer Service ManagerJoin a team focused on designing high-quality products from prototype to production. Marvel Refrigeration is looking for a Commercial Service Technician, who excels in a fast-paced environment, has a passion for the manufacturing process, and has the personal drive to meet project timelines in this hands-on role. Marvel creates American crafted undercounter refrigeration & ice products for home and outdoor-since 1892.Perks you can expect from Marvel:Competitive benefits package including 401(k) matching, and paid holidays.Free to all full-time employees is life insurance, short and long-term disability insurance. Tuition reimbursement to help grow your career skills and knowledge. Expected Hours of Work:This position is full-time. The general scheduled workdays are Monday through Friday, plus overtime when required.Position Overview:The Commercial Service Manager will be based out of our Greenville headquarters. This position will coordinate all aspects of post-sale support with our commercial customers. This position will be working with our Commercial U-Line brand.Responsibilities:Field calls from consumers and dispatch 3rd party technical service customers to solve technical issues.Develop and maintain a network of 3rd party technical service partners.Support our internal service trainer.Assist in managing service parts inventory and ensuring adequate supply.Keep management well-informed about issues and problems.Provide decisions regarding warranties for issues in the field and execute RMA processes as required.Maintain customer service history in customer database.Coordinate with Engineering and Quality Management regarding unsolved and recurring problems to ensure continuous process and product improvement.Works effectively as a team member with other members of management and staff and outside servicers.Required to travel up to 20% both domestically and internationally. Requirements:Qualifications:Prior experience servicing commercial products is required.Experience in customer service is essential.Proficient in English; Good knowledge of additional languages will be a definite plus.Working knowledge of MS OfficeOutstanding communication and negotiation abilitiesExcellent organizational and leadership skillsAbility to work under pressure.Excellent verbal and written communication skillsStrong phone contact handling skills and active listeningAbility to multi-task, prioritize, and manage time effectively.Ability to troubleshoot and properly diagnose appliances and provide solutions to servicersWorking Conditions:Office based and Engineering Lab8-hour shiftsMonday- FridayUp to 20% TravelPIe6fec6ca0-