Commercial Service Tech 2

Join the team at Commercial Tire, a proudly employee-owned company where your contributions truly matter.

We offer an exceptional benefits package that includes comprehensive medical, dental, vision and life insurance coverage.

Our employees enjoy valuable stock options, a robust 401(k) plan, and an ample PTO package that ensures you have the time you need to recharge.

If you're looking for a workplace that values you and your well-being, we'd love to hear from you.

POSITION OVERVIEW

Maintains existing customer base by servicing customers' needs. Responsible for mounting, dismounting, balancing and repairs.

JOB RESPONSIBILITIES

• Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.

• Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues

• Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up

• Operate air compressor, impact gun, hub-cab hammer and other various machines and tools

• Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date.

• Tire work (retail and/or commercial, on and off site)

• Active role in product and service sales

• Mount and dismount, air pressure checks and repairs

• Ensures lug nuts are tightened to the proper torque specifications

• Demonstrate the ability to conform to CT driving requirements ( See policy on speeding, harsh driving)

• All other duties as assigned.

• Demonstrates proven ability to take after hours calls in an effective and efficient manner.

• Proficient in the larger truck and the equipment needed on the larger trucks.

• Supports Company safety and operational standards and adheres to all requirements.

• Completes all necessary training (MSHA, OTR, AG, Industrial, as applicable)

• Maintains equipment with the highest regard

• Demonstrates over a 6 month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies.

• Meets or exceeds managements productivity goals.

• Basys (Talent not MIM)

• How to properly scan, transfer, and return

• Ability to look up fluid volumes for tire size

• Operate bead breakers and transfer pumps safely

• Demonstrate all Commercial Service Technician 1 requirements

COMPETENCIES AND SKILLS

• Customer Service

• Interpersonal Savvy

• Communication

• Mechanical Skills

• Humor

• Self Starter

• Computer Skills

QUALIFICATIONS - Unless indicated otherwise, these are the knowledge, skills and/or abilities that are preferred

• A valid driver's license (required) and all DOT Documents to include medical card to operate vehicles greater than 10,000

• Insurable driving record (required)

• High school diploma or equivalent

• 1-2 years of tire industry related experience.

• TIA Training for CST

• At least 6 months as a CST 1

• Regular attendance and punctuality is essential