The PMIC is responsible for growing the company with execution of sales strategies, managing customer experience while managing the operations of the organization. This includes but is not limited to: achieving the highest possible NOI through cost control and new customer growth, general administration and maintenance of each property, the financial operation of the property within the approved budget, and delivering the highest client experience each day.
Qualifications:
- Education: A college degree is preferred but not required. Proficiency to perform advanced business mathematics is required
- Experience: Previous management experience in property management or a related field is preferred but not required.
- Skills: The position requires the ability to professionally deal with multiple people. This includes investors and tenants.
- Licenses: A valid driver's license and current automobile insurance is required. Real Estate Sales License and/or Property Management License (as required by State)
- Availability: Position requires the ability to work seven days of the week, 52 weeks a year. Must have the ability to serve on-call as needed to serve each property.
In addition, the position requires the following:
- Professional Image
- Excellent management and communication skills
- Understanding of sales and marketing
- Strong customer service
- Exceptional organization and time management
- Knowledge of on-site maintenance including coordination of vendors and contractors
- Must be able to gain referrals, ask for the sale and service clients
Responsibilities:
- Managing client experience and responding to clients with 24 hour response time.
- Develop and maintain a sales funnel for new properties to achieve growth targets in accordance to the budget.
- Hold all team members to communicated expectations.
- Oversee a standardized plan for timely rent collection, lease renewals, unit inspections, screening new applicants, and default collections.
- Administrative duties in compliance with company policies and standards: Handling rent collections and assuring accuracy with a focus on minimizing delinquencies.
- Inspect all outgoing billings are accurate and remitted timely.
- Review expiring management agreements and engage in annual renewal talks with property owners.
- Review all management fees collected for accuracy and timing.
- Conduct regular owner/investor calls to provide property updates and support in addition to the PM
- Maintaining accurate onsite resident files assuring compliance with property designated programs.
- Ensure GOGO accepting and processing prospective resident applications in accordance with designated programs and policies and procedures.
- Inspect the details of move-ins and move-outs assuring accuracy and compliance with designated programs and GEM policies and procedures.
- Ensure all banks (Trust & Operating) are reconciled by a third party monthly. Resolve any inconsistencies.
- Keeping all resident and property records up-to-date and accurate; such as timely recertification files
- Communicate all property activity regularly with relevant Property Manager.
- Maintaining records of all aspects of management activity on a daily, weekly and monthly basis.
- Submit required reports to corporate office as directed
- Ensure that all Fair Housing rules and regulations are understood and being followed.
- Ensure that both the letter and the spirit of the laws are being observed by all.
- General Maintenance and Operations - assure the physical asset of the property meets designated program requirements and standards.
- Conduct monthly reviews with all key leaders and inspect other key team members receive the same.
- Conduct Bi-Annual performance reviews with all team members.
- Stay up to date on industry trends, changes, and developments to ensure the brokerage remains competitive.
- Grow business units under management by 10% month over month (net)