Job Summary:
The Commercial Lines Account Manager is responsible for managing and servicing a portfolio of commercial insurance accounts, building strong client relationships, and ensuring client retention. This role involves providing proactive and efficient support to clients, understanding their business needs, and working with insurance carriers to secure appropriate coverage. The ideal candidate will have a strong understanding of commercial insurance products, excellent communication and organizational skills, and a commitment to providing outstanding customer service.
Responsibilities:
Client Management:
- Serve as the primary point of contact for assigned commercial clients.
- Build and maintain strong, long-lasting relationships with clients.
- Understand clients' business operations, identify their insurance needs, and recommend appropriate coverage solutions.
- Respond promptly and professionally to client inquiries, requests, and concerns via phone, email, and in person.
- Provide exceptional customer service, ensuring client satisfaction and retention.
Policy Servicing:
- Manage the renewal process for existing commercial accounts, including gathering updated information, reviewing coverage, and remarketing as necessary.
- Process policy changes, endorsements, cancellations, and audits accurately and efficiently.
- Prepare and issue certificates of insurance, binders, and other related documentation.
- Review policy documents for accuracy and ensure they meet client needs.
- Assist clients with the claims process, providing guidance and support.
Marketing and Placement:
- Collaborate with producers to develop insurance programs for new and existing clients.
- Prepare and present insurance proposals to clients.
- Market accounts to insurance carriers to obtain competitive quotes and coverage.
- Analyze and compare carrier quotes and coverage options to determine the best fit for clients.
- Negotiate with underwriters to secure favorable terms and conditions.
Administrative Tasks:
- Maintain accurate and organized client files and records in the agency management system.
- Document all client interactions and communications.
- Follow agency procedures and workflows to ensure compliance and efficiency.
- Assist with premium billing inquiries and reconciliation.
- Prepare reports and summaries as needed.
Professional Development:
- Stay up-to-date on industry trends, market changes, and new insurance products.
- Participate in continuing education and training to maintain required licenses and enhance knowledge.
Qualifications:
- Valid Colorado Property & Casualty insurance license.
- 5+ years of experience in commercial lines insurance account management.
- Strong knowledge of commercial insurance products, including but not limited to:
- Commercial General Liability
- Commercial Property
- Commercial Auto
- Workers' Compensation
- Professional Liability (Errors & Omissions)
- Directors & Officers Liability
- Umbrella/Excess Liability
- Proficiency in using agency management systems (e.g., Applied Epic, AMS360) and Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills, including the ability to explain complex insurance concepts clearly.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
- Exceptional customer service and interpersonal skills.
- Problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Bachelor's degree in Business Administration, Insurance, or a related field.
- Industry designations such as CIC, CPCU, ARM.
- Experience with AMS360 or EPIC