We are seeking a motivated and experienced Commercial Landscape Account Manager to oversee landscaping services for commercial properties across the Dallas-Fort Worth metroplex. The ideal candidate will be responsible for managing client relationships, ensuring high-quality service delivery, and driving customer satisfaction while coordinating with field crews and vendors. This role requires a blend of horticultural knowledge, account management skills, and a customer-first mindset to maintain and grow our commercial portfolio in a competitive market.
Key Responsibilities:- Serve as the primary point of contact for commercial clients, including property managers, HOAs, and business owners, addressing their landscaping needs and concerns.
- Conduct regular site visits to assess landscape conditions, ensure quality standards, and identify opportunities for enhancements or upsells.
- Develop and manage maintenance schedules, ensuring timely execution of mowing, pruning, irrigation checks, seasonal cleanups, and other landscape services.
- Collaborate with field crews to communicate client expectations, oversee project completion, and resolve any on-site issues.
- Prepare and present proposals, bids, and contracts for new services, enhancements, or renewals tailored to client budgets and property needs.
- Monitor account profitability, manage budgets, and ensure services are delivered within scope and on time.
- Respond to client inquiries and emergencies promptly, maintaining strong relationships and trust.
- Stay informed on local climate conditions, plant health, and sustainable landscaping trends specific to the Dallas-Fort Worth region (e.g., drought-tolerant plants, water conservation).
- Coordinate with vendors and subcontractors for specialized services such as tree care, pest control, or hardscape installations.
- Maintain accurate records of client interactions, service reports, and billing details using company CRM software.
Qualifications:- Minimum of 3-5 years of experience in commercial landscaping, account management, or a related field.
- Strong knowledge of horticulture, turf management, and irrigation systems, with familiarity of plants suited to North Texas climates.
- Proven ability to manage multiple accounts and build long-term client relationships.
- Excellent communication and negotiation skills, with a professional demeanor.
- Proficiency in Microsoft Office and landscape management software (e.g., Aspire, LMN, or similar).
- Valid Texas driver's license and ability to travel throughout the Dallas-Fort Worth area.
- Certification in landscaping, horticulture, or irrigation (e.g., TCLP, ISA, or similar) is a plus.
- Ability to work outdoors in varying weather conditions and occasionally lift up to 50 lbs.
Preferred Skills:- Experience working with commercial properties such as office parks, retail centers, or industrial complexes.
- Understanding of local regulations and water restrictions in the DFW area.
- Sales experience with a track record of growing account revenue through enhancements or add-on services.
Compensation & Benefits:- Competitive salary ($80,000 - $90,000 annually, based on experience)
- Performance-based bonuses and commissions
- Company vehicle & fuel
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and certification support