Job Summary: The Commercial Insurance Account Manager plays a vital role in managing and servicing a diverse portfolio of commercial insurance accounts. In this dynamic position, you will foster strong client relationships and enhance client retention by providing proactive support tailored to each client's business needs. The ideal candidate will possess a comprehensive understanding of commercial insurance products, exceptional communication and organizational skills, and a steadfast commitment to delivering outstanding customer service.
Responsibilities: Client Management: - Act as the primary point of contact for a designated portfolio of commercial clients.
- Develop and nurture long-lasting relationships with clients, understanding their unique business operations.
- Identify clients' insurance requirements and recommend appropriate coverage solutions.
- Respond swiftly and professionally to client inquiries, requests, and concerns through various communication channels.
- Deliver exceptional customer service to enhance client satisfaction and retention.
Policy Servicing: - Oversee the renewal process for commercial accounts, ensuring accuracy and thoroughness in gathering updated information and reviewing coverage.
- Process policy changes, endorsements, cancellations, and audits efficiently.
- Prepare and issue certificates of insurance, binders, and related documentation with precision.
- Review policy documents to ensure they are accurate and meet client needs.
- Assist clients through the claims process, providing needed guidance and support.
Marketing and Placement: - Collaborate with producers to create comprehensive insurance programs for both new and existing clients.
- Prepare and present compelling insurance proposals tailored to client needs.
- Market accounts effectively to insurance carriers, obtaining competitive quotes and coverage options.
- Analyze and compare quotes and coverage alternatives to identify the best fit for clients.
- Negotiate with underwriters to secure favorable terms and conditions.
Administrative Tasks: - Maintain well-organized and accurate client files and records within the agency management system.
- Document all client interactions and communications diligently.
- Adhere to agency procedures to ensure compliance and streamline workflows.
- Assist with premium billing inquiries and reconciliation as needed.
- Compile reports and summaries to provide insights to management.
Professional Development: - Stay informed on industry trends, market shifts, and emerging insurance products.
- Engage in continuing education to sustain required licenses and expand professional knowledge.
Qualifications: - Valid Property & Casualty insurance license.
- 5+ years of experience in commercial lines insurance account management.
- In-depth knowledge of commercial insurance products, including but not limited to: Commercial General Liability, Commercial Property, Commercial Auto, Workers' Compensation, Professional Liability, Directors & Officers Liability, and Umbrella/Excess Liability.
- Proficient in using agency management systems (e.g., Applied Epic, AMS360) and Microsoft Office Suite (Word, Excel, Outlook).
- Outstanding verbal and written communication skills, capable of simplifying complex insurance concepts.
- Strong organizational skills with a keen attention to detail.
- Adept at prioritizing tasks, managing time efficiently, and meeting deadlines.
- Exceptional customer service and interpersonal skills.
- Excellent problem-solving and analytical abilities.
- Ability to work independently or collaboratively within a team environment.
Preferred Qualifications: - Bachelor's degree in Business Administration, Insurance, or a related field.
- Industry designations such as CIC, CPCU, ARM.
- Experience with AMS360 or EPIC is a plus.