Collections Specialist
Tempe, AZ Onsite
COMPENSATION & SCHEDULE
• $19.00/hour
• Full-time, standard business hours with overtime opportunities
• W2 employment
• Start date: ASAP
ROLE IMPACT
As a Collections Specialist, you will play a key role in resolving delinquent auto loan accounts while delivering best-in-class customer experiences. Your efforts directly reduce financial risk and improve client portfolio performance through proactive outreach and negotiation strategies.
KEY RESPONSIBILITIES
• Contact delinquent borrowers via dialer and manual outreach to collect on past-due auto loans
• Deliver professional, empathetic communication to maintain strong borrower relationships
• Investigate, evaluate, and resolve the cause of delinquency through skip tracing and negotiation
• Meet or exceed established performance and productivity metrics
• Document all account activity accurately and in compliance with company standards
MINIMUM QUALIFICATIONS
• 2+ years of collections experience (must be clearly shown on resume)
• High school diploma or GED
• Ability to pass a criminal background check and drug screening
• Two verifiable professional references
CORE TOOLS & SYSTEMS
• Dialer platforms
• Skip tracing tools
• CRM or collections management systems
• Microsoft Office Suite
• Standard phone/email communication tools
PREFERRED SKILLS
• Bilingual (Spanish) candidates strongly preferred
• Goal-driven with a passion for exceeding targets
• Open to working overtime for additional income
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