Inviting applications for the role of Process Associate, Late-stage Collections
This position includes but is not limited to assigned AR collection of terminated or late-stage accounts, account reconciliation, balance negotiation and limited reporting.
Responsibilities
- Conducting phone and email collections
- Coding and updating comments on all accounts
- Completing monthly reconciliations of accounts
- Completing assigned reporting tasks
- Independently negotiating settlements and payment plans within client guidelines
- Escalating non-paying accounts as necessary
- Researching account history as needed
- Completing trackers and reporting as required
- Participating in monthly meetings with Operations and the client
- Assisting with ad hoc requests from the client and/or Genpact
Qualifications we seek in you.
- Goal-oriented with the ability to achieve individual and team goals
- Persistence in overcoming objections
- Strong negotiation skills
- Ability to creatively resolve problems
- Ability to handle difficult or emotional customer situations
- Effective communication skills, both written and verbal
- Strong analytical skills
- Attention to detail
- Demonstrates sound and accurate judgement
- Proficiency in MS Word, Excel, and Outlook
- Knowledge of Accounts Receivable
- Basic understanding of debits and credits
- Excellent written and verbal communication skills
- Ability to multitask effectively
Preferred qualifications
- High School degree or equivalent
- Relevant experience in Collections or Recovery
- Strong Excel and analytical skills
The approximate hourly base compensation range for this position is $19.00 to 20.00 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity
"Los Angeles California-based candidates are not eligible for this role"
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook.