Are you passionate about helping patients and managing billing accounts in a healthcare setting? We are looking for a dedicated Patient Accounts Specialist to join our team and play a key role in ensuring timely payments and maintaining positive patient relationships. If you have experience in collections, billing, or customer service and are committed to providing exceptional service, we want to hear from you.
ONSITE ROLE WITH HYBRID CAPABILITY AFTER TRAINING
Schedule - M-F 8-4:30 OR 8:30-5
Key Responsibilities:
- Manage and Collect Outstanding Balances: Handle self-pay accounts, ensuring timely collection of outstanding balances.
- Patient Communication: Reach out to patients via phone, email, or mail to discuss outstanding payments and provide assistance.
- Review Payment Plans: Assess patient accounts to determine the most appropriate payment plan or financial assistance options.
- Accurate Documentation: Log all communications and payment arrangements in the billing system, maintaining clear and accurate records.
- Provide Bill Explanations: Offer clear and accurate explanations of bills, insurance coverage, and payment responsibilities.
- Collaborate Across Departments: Work closely with other departments to resolve billing discrepancies and issues.
- Compliance: Ensure that all payment policies and procedures are followed, maintaining compliance with healthcare regulations.
- Tracking and Reporting: Monitor and report on collection efforts and payment statuses.
- Patient Inquiries: Respond promptly and professionally to patient inquiries regarding billing and payment concerns.
- Assist with Payment Plans: Help patients set up payment plans or connect them with financial assistance options when applicable.
- Maintain Professionalism and Empathy: Approach each patient interaction with professionalism and empathy, ensuring a positive experience.
Qualifications:
- Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Experience: Previous experience in billing, collections, or customer service, preferably in a healthcare setting.
- Knowledge: Familiarity with EOBs (Explanation of Benefits), billing processes, insurance protocols, and payment systems.
- Skills: Strong verbal and written communication skills, with the ability to explain complex billing information clearly.
- Organizational Skills: Detail-oriented with the ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Technical Proficiency: Proficient with MS Office and billing software.
- Confidentiality: Ability to manage sensitive patient information with confidentiality and professionalism.