Why is This a Great Opportunity?
This is a strong opportunity for an experienced collections professional looking to make a tangible impact in a fast-paced, professional environment. As a Collections Specialist, you'll manage B2B customer relationships and help ensure the timely resolution of outstanding balances. You'll play a critical role in maintaining financial health and customer satisfaction by balancing assertiveness with a solutions-oriented, service-minded approach. This position offers the chance to collaborate across departments, develop analytical and communication skills, and gain experience with contract interpretation and internal reporting.
Job Description:
The Collections Specialist (Business-to-Business) is responsible for managing and collecting past due accounts from commercial clients. This position involves direct communication with customers to resolve overdue invoices, internal collaboration to research account discrepancies, and contribution to reporting and analysis for management. The successful candidate will demonstrate professionalism, persistence, and strong analytical thinking when determining appropriate collection strategies.
Key Responsibilities:
• Contact business customers to follow up on and resolve past due invoices.
• Analyze account history and payment behavior to determine appropriate collection approach.
• Research and respond to customer inquiries, often involving contract review and collaboration with internal teams.
• Document collection activity and maintain accurate records of customer interactions.
• Prepare or contribute to internal reports highlighting aged receivables, collection status, and outstanding issues.
• Provide timely updates to management regarding problem accounts and potential resolutions.
• Maintain a professional and customer-service-focused demeanor while driving results.
Qualifications:
• Minimum of 2 years of business-to-business (B2B) collections experience.
• Strong written and verbal communication skills with a professional, customer-service-oriented approach.
• Detail-oriented and organized, with the ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Excel and Word; experience with ERP or CRM systems a plus.
• Ability to analyze account history, contracts, and system data to recommend collection actions.
• Proven ability to work independently and collaboratively with cross-functional teams.
• Demonstrated problem-solving skills and a commitment to timely resolution of issues.