Role: Collections Specialist
Location: Midvale, Utah
Mode of Hire: Full Time
Schedule will be either Monday to Friday or Tuesday to Saturday 9:30-6:00 pm
Responsibilities:-
- Contacts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements.
- Updates customers' accounts on a computer system.
- Adheres to established guidelines when determining appropriate collection remedy.
- Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments.
- Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations.
- Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
- May also be considered a field collection job.
- Other duties as assigned.
Skills Required:-
- Requires High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experience.
- Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes.
- Must have excellent customer service skills.
- Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times.
- Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account.
- Solid follow-up and negotiation skills.
- Ability to work independently, prioritize and organize work.
- Basic knowledge of regulatory requirements.
- Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc).