CornerStone Staffing is currently recruiting for Collections Specialist for a long term opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.
Job Title: Late Stage Collections Specialist (Long term temp assignment)
Location: FW, TX
Pay: $18.00 - $20.00/ BOE
Schedule: Monday through Friday - 10a-7p
Training Schedule: 8a-5 and then nesting onsite until production expectations are met
Responsibilities:
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Handle inbound and outbound calls from customers and insurance companies to resolve an insurance claim.
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Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP.
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Work with the customer and their Insurance Company to obtain the payoff of the vehicle.
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Negotiate the amount paid out by the Insurance Company if necessary.
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Review and explain to the customer the balances not paid out by their Insurance Company or GAP provider.
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Process customer, attorney and trustee requests as they relate to bankruptcy by:
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Handling phone calls pertaining to new bankruptcy filings, processing voluntary payments by the customer or trustee, and resolving any issues with the account.
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Responding to emails, processing internal system tasks, reviewing cases from the attorney network or vendor, and completing requests from internal departments.
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Properly code accounts with the appropriate bankruptcy status in a timely manner.
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Manage a queue of assigned accounts
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Review and process accounts that are Impound/Seized to ensure our collateral is secured and protected.
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Work with customers who are active military to check and verify eligibility; provide instructions on how to return their vehicle if necessary, and properly code the account.
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Work with the family members and/or estate to verify and process options relating to a deceased customer's account.
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Maintain corporate standards and compliance requirements.
Requirements:
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1-2 years' experience in late stage auto collections
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The candidate must possess the ability to work both independently and within a team environment.
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High attention to detail
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H.S. diploma or GED required. Bachelor's Degree is preferred
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Previous Insurance claim and/or Bankruptcy experience is a plus