LHH is working on behalf of our fantastic client in Fairfield County who has a Collections Specialist staffing need. This role is full time and on a hybrid schedule. Must have Commercial Collections experience, strong negotiation skills to resolve customers delinquencies and skip tracing experience.
Collections Specialist
The Collections Specialist is responsible for managing outstanding AR and working with customers to secure payments in a timely manner on delinquent accounts.
Job Responsibilities:
- Contact customers by phone/email to collect outstanding debt.
- Resolve any customer objections and secure payment
- Research and resolve payment discrepancies
- Investigate and resolve customer queries
- Document conversations, correspondence, and follow-up regarding customer accounts. Maintains accurate records and notes.
- Monitor customer account details for non-payments, delayed payments and other irregularities
- Follow-up of all assigned accounts as needed to ensure completion of all required actions.
- Communicates with management regarding difficult collection problems to determine and implement a further course of action.
Qualifications:
- Minimum of 2 years of experience in accounts receivables and billing processes.
- Excellent phone skills
- Must have excellent customer service and communication skills
- The ability to organize and manage multiple priorities while maintaining a high level of attention to detail.
Salary range: $53K-$58K DOE
Equal Opportunity Employer/Veterans/Disabled
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