Title - Collections Specialist
Pay - $20 to $25 an hour
Shift - 1st
Location - Cincinnati, Ohio
Role Type - Contract to Hire
LHH Recruitment Solutions is seeking a Collections Specialist on behalf of our client. The Collections Specialist is responsible for proactively managing client accounts to identify outstanding receivables and ensuring the timely collection of overdue funds. With a focus on reducing days in Accounts Receivable, this role requires diligence in monitoring accounts, maintaining accurate records, and implementing effective collection strategies to maximize revenue recovery.
Responsibilities:
- Contact delinquent accounts that are ten or more days past due to request payment on account. Contact will include verbal discussions and drafting written correspondence.
- Arrange payment plans with clients; follow up to ensure payments are remitted in accordance with agreed commitment.
- Provide accurate and clear reconciliations of past due accounts to substantiate the client's account balance, if necessary or requested by the client.
- Keep accurate records and reporting on collection activity by documenting results in accounting software.
- Prepare monthly write-offs for finance charges and other debt that has been deemed uncollectable.
- Provide weekly updates to Manager regarding the status of delinquent accounts.
- Arrange for the repossession of vehicles when deemed necessary by management.
- Respond to client and associate inquiries in a timely and professional manner.
Key Attributes:
- Perform tasks with a high level of accuracy, ensuring quality control in all aspects of work.
- Maintain precision in data entry, documentation, and reporting.
- Collaborate with team members to enhance workflow efficiency and maintain attention to detail in all processes.
- Strong attention to detail and ability to work with precision.
- Excellent problem-solving skills.
- Ability to follow complex instructions.
Requirements:
- High school diploma or equivalent.
- Bachelor's degree preferred.
- Minimum 3+ years collections experience dealing with business-to-business collections.
- Proficiency in fair credit practices, accounting principles, and collection regulations.
- Able to effectively communicate repayment requirements and/or negotiate repayment plans in a firm and professional manner while maintaining a positive client relationship.
- Strong communication, negotiation, and interpersonal skills.
- Self-motivated; able to prioritize work and meet deadlines.
- Strong proficiency using Microsoft Office including Excel and Word.
- Preference for experience with NetSuite.
Benefits:
- Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.