Are you a results-driven professional with a passion for problem-solving and building meaningful client relationships? Velocity Business Solutions is seeking a Collections Specialist to join our team of innovative, dedicated professionals. In this role, you will play a critical part in ensuring timely payments while maintaining the trust and satisfaction of our valued clients.
At VBS, we empower small and medium-sized businesses through cutting-edge marketing and payment solutions. We value integrity, collaboration, and personalized service, making this position ideal for someone who thrives in a dynamic and supportive environment.
Key Responsibilities
As a Collections Specialist at VBS, you will:
- Monitor Customer Accounts: Identify and manage overdue payments while maintaining accurate account records.
- Analyze Payment Data: Review account histories to generate actionable insights and collection strategies.
- Engage with Customers: Proactively reach out to clients to discuss outstanding debts, negotiate payment terms, and offer tailored solutions.
- Resolve Issues: Assist customers in resolving billing, credit, and payment processing concerns with professionalism and empathy.
- Streamline Payment Processes: Manage payment collection and refund operations efficiently to ensure seamless transactions.
- Develop Payment Strategies: Create and implement measures to encourage timely payments and minimize overdue accounts.
- Maintain Compliance: Stay updated on legal regulations and ensure all collection efforts align with industry standards.
- Report Insights: Provide regular updates on collection operations, account statuses, and performance metrics to leadership.
What We're Looking For
Experience & Expertise
- 2+ years of experience in a Collections Specialist or related role.
- Strong understanding of collection techniques, billing procedures, and debt collection regulations.
- Payment processing and/or point-of-sale leasing industry experience is preferred but not required.
Skills & Attributes
- Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
- Outstanding negotiation and conflict-resolution abilities.
- Goal-oriented, self-motivated, and able to work independently with minimal supervision.
- Calm under pressure with the ability to handle challenging conversations professionally.
Technical Proficiency
- Intermediate to advanced skills in Microsoft Excel.
- Hands-on experience with HubSpot or similar CRM tools (required).
- Proficiency in Microsoft Office and database systems.
Education
- High school diploma required; an Associate's or Bachelor's degree is a plus.
Why Join Velocity Business Solutions?
At VBS, our mission is to empower small and medium-sized businesses through innovative marketing, payment processing, and digital solutions. We foster a culture of:
- Collaboration: We succeed together by sharing ideas and supporting one another.
- Transparency: Honesty and integrity are at the heart of what we do.
- Innovation: We embrace new ideas to deliver exceptional solutions for our clients.
- Professional Growth: We offer opportunities for skill development and career advancement.