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Job Duties:
- Service both inbound and outbound phone calls across all product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels
- Under close supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security
- With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines
Required Experience:
- 2 or more years of combined customer contact, sales, or collections experience in the financial services industry
- Strong verbal and written communication skills
Date Posted: 03 April 2025
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