Overview: We are hiring a
Collections & Customer Service Specialist for a 12-month contract supporting
our client. This role focuses on delivering exceptional customer service while recovering outstanding balances and managing assigned account queues.
Key Responsibilities: - Handle inbound and outbound calls to collect payments on active and terminated accounts (e.g., past-due payments, lease-end charges, deficiency balances, total loss recoveries).
- Negotiate payment solutions and follow up on expired or pending arrangements.
- Provide outstanding customer service using professional phone etiquette for both internal and external inquiries.
- Manage a queue of assigned accounts to drive resolution and reduce delinquencies.
- Perform skip tracing to locate customers or collateral and coordinate repossessions if necessary.
- Collaborate with internal departments and external partners to resolve escalated issues and customer complaints.
- Maintain compliance with corporate standards and regulatory requirements.
- Offer feedback on process improvements and assist with refining training materials.
Qualifications: - High School Diploma or GED required; Bachelor's Degree preferred.
- 1-2 years of experience in collections and/or customer service preferred.
- Familiarity with the automotive finance industry is a plus.
- Strong negotiation, problem-solving, and communication skills.
- Experience in skip tracing and account management is beneficial.
Contract Details: - 12-month contract
- $22/hour pay rate
- Full-time hours; must be available for the full contract term