Summit Management Group, a faith-based organization located in the heart of West Tennessee, has an opening for a COLLECTIONS/CUSTOMER SERVICE MANAGER. This position reports to the General Manager and has a team of approximately 25 individuals. Please review the non all inclusive job description below and if you think you have the experience and skills to be considered, please let us hear from you.
Responsibilities:
Manage, train, and evaluate the performance of the collections and customer service teams, fostering a positive and productive work environment
Address complex customer issues, negotiate settlements, and resolve disputes effectively
Adhere to relevant laws, regulations, and internal policies
Monitor performance, identify trends, and report on key performance indicators (KPIs) to senior management
Continuously seek ways to optimize workflows and reduce delinquencies
Experience:
Prior experience with building and maintaining professional relationships and fostering effective communication and collaboration
Management experience
Customer Service/Collection Experience
Prior office experience
Proficient in Google Sheets and/or Microsoft Excel
Skills:
Excellent communication skills
Self-motivated, extroverted, tactful, organized, and goal-oriented
Computer literate with good working knowledge of office products
Ability to self-manage and prioritize tasks
Thrive in a team-based environment, working towards common goals