Title : Collections Analyst I
Duration : 12 months contract
Shift Hours : 08:00 AM - 05:00 PM ET
Must be onsite Tuesday, Wednesday.
Must be local to the following areas:
Charlotte, NC
Marlton, NJ
Tewksbury, MA
Uniontown, PA
Please indicate on resume
Must have 1 year experience within the past three years using SAP and Get Paid.
Top skills- B2B collections experience, good communication skills, good excel skills, multi- tasking (huge part of role).
CORE RESPONSIBILITIES AND TASKS:
Drive proactive improvements to Collections effectiveness
Provide impactful proactive action plans via frequent monitoring of past due percentages
Create and execute strategic actions plans to enhance cash flow timeliness
Ensures SLA's are met and partners with extended Shared services team to improve performance
Challenges Status Quo and actively participates in continuous process improvement projects and Kaizen events
Performing root cause analysis, drives process improvement to ensure further process efficiencies
Drive process and ensure goals are met, by participating and leading governance calls
Timely collections and resolution of past due accounts receivable for assigned key customer accounts
Develop and maintain positive and effective relationships with external Key Account's and internal stake holders
Work closely with Customers and Cash Applications Department to resolve open credits & refunds
Lead initiatives to improve DSO, involving various internal stake holder groups
Champion SAP improvement projects
Dispute management
POSITION REQUIREMENTS:
4 degree - Accounting/Finance preferred
Specialized skill training/certification a plus
KNOWLEDGE & EXPERIENCE:
5+ years of B2B Collections work experience & sound knowledge of order-to-cash process
Excellent written and verbal communication skills
Must be proficient in Microsoft Excel, Word, and Outlook
SAP and Get Paid experience
Required Portal uploading (preference for Government portals - PIEE ( WAWF) and IPP.gov
for WAWF
for Training WAWF
ADDITIONAL DIMENSIONS:
Processing collections for Key Account's only and providing oversite to the third-party team that is processing collections
Advising and supporting the third-party firm on escalated issues
Proactive and analytical role to look for process improvements, this role is no longer driven by workload (quotas and productivity standards)
Measured on coaching, guiding and mentoring third party team as well as collection productivity for key accounts
Proactively lead efforts that lend to continuous improvement opportunities
Identify and execute initiatives to improve DSO