Accounts Receivable/Collections Specialist - Fast-Growing Services Organization - Hybrid In the office schedule.
A rapidly expanding services organization is seeking an experienced Accounts Receivable/Collections Specialist to join its dynamic team. This role requires strong business-to-business (B2B) collections experience with a soft-touch approach, ensuring positive customer relationships while driving cash flow. The ideal candidate will be highly skilled in phone-based collections, balancing persistence with professionalism to resolve outstanding balances effectively.
Key Responsibilities
- Oversee accounts receivable processes to ensure accurate and timely customer invoicing
- Develop and execute B2B collection strategies to maximize cash flow while maintaining strong client relationships
- Conduct high-volume phone outreach to follow up on outstanding invoices, using a soft-touch approach to resolve payment issues
- Collaborate with the sales team and clients to address billing discrepancies and payment disputes
- Maintain detailed and accurate records of customer payments, outstanding balances, and collection efforts
- Analyze collections performance reports to identify trends, challenges, and opportunities for process improvement
- Foster positive customer relationships to ensure timely payments and reduce delinquencies
- Assist with training and process enhancements to improve accounts receivable efficiency
Qualifications & Experience
- Bachelor's degree in Accounting, Finance, or relevant experience
- 2+ years of experience in B2B accounts receivable and collections (high-volume preferred)
- Proven ability to manage customer relationships professionally while driving timely payments
- Strong knowledge of accounting principles and best practices
- Excellent communication and negotiation skills, with a customer-centric mindset
- Proficiency in Microsoft Office (Excel, Word) and accounting software
- Ability to work independently in a fast-paced, high-growth environment and manage competing priorities
This is an exciting opportunity to join a thriving organization and play a key role in optimizing its accounts receivable and collections process. If you have a passion for B2B collections with a professional and strategic approach, we encourage you to apply today.
For immediate consideration please send your resume to: