Collaboration Analyst/Telephony Analyst

Collaboration Analyst/Telephony Analyst

Tampa/Ybor, Florida (4-5 days a week on-site)

12-18 Month Contract

We are seeking a highly skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member of the team, you will be responsible for driving innovation, optimizing communication solutions, and ensuring the seamless operation of our collaboration tools and telephony systems.

Responsibilities:

Defining Configuration Specifications and Business Analysis Requirements:
Collaborate with stakeholders to understand collaboration technology needs.
Define configuration specifications collaboration systems.
Gather business analysis requirements to align solutions with organizational goals.

System Management and Optimization:
Configuration, maintenance, and optimization of collaboration systems.
Plan and execute MAC requests related to collaboration systems.

Quality Assurance:
Perform quality assurance checks on collaboration systems and processes.
Ensure collaboration systems meet performance standards and user expectations.

Technical Troubleshooting:
Investigate, troubleshoot and remediate collaboration systems issues.
Provide recommendations to the team for improvements.

Contractor Management:
Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
Ensure timely project execution and adherence to quality standards.

System Experience:
Cisco CUCM VoIP System
Cisco PCCE (Contact Center System)
Cisco Cube
Cisco Video Conference systems Managed via Control Hub
Microsoft Teams meetings

Requirements and Skills:
Proven experience in managing Cisco collaboration and Contact Center technologies.
Strong troubleshooting skills and ability to handle complex issues.
Dial plan and call flow/routing management
Project management experience for successful system implementations.
Vendor management experience.
Excellent communication and collaboration skills.

Core Competencies:
Takes ownership and acts with integrity.
Drives operational excellence for customers.
Builds strong, collaborative relationships.
Cultivates innovation and embraces change.
Thinks strategically and exercises sound judgment.

Preferred Certifications:

Associate/Intermediate level:
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Certified: Teams Support Engineer Specialty - Certifications Microsoft Learn
SIP Training and SSCA Certification - SSVVP Voice and Video over IP training and certification
Certification BICSI - Installer & Technician, DCDC

Professional/Expert/Advanced level:
Microsoft 365 Certified: Teams Voice Engineer Expert
SIP Training and SSCA Certification - SSCA 'Elite' SIP training and SIP Certification
Certification BICSI - RTPM, RCDD
CCNP Collaboration - Training & Certifications - Cisco
CCIE Collaboration Certification and Training - Training & Certifications - Cisco

Job Types: Full-time, Contract

Pay: $35.00 per hour

Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
Monday to Friday

Experience:
VoIP: 3 years (Required)

Location:
Ybor City, FL 33605 (Required)

Ability to Commute:
Ybor City, FL 33605 (Required)

Work Location: In person