Primary Purpose: Responsible for managing daily operations, including staff management, inventory control, financial performance and ensuring that all customer service standards are met.
The successful individual will leverage their proficiency in:
Leadership Presence/Steward of Talent:
Recruit, train and mentor coffee shop staff to maintain company standards and promote a positive environment
Provide ongoing coaching and development to ensure high performance and engagement, conduct regular performance reviews and address any areas requiring improvement
Review store environment and key business indicators within store to identify problems, concerns, and opportunities for improvement
Foster a culture of teamwork, customer focus, and continuous improvement for coffee shop
Work closely with shop team to develop strong working relationships to drive employee and customer experience
Promote store events, seasonal promotions or new products to attract customers
Engage with local community events or partnerships to increase brand visibility and foot traffic
Drive for Results:
Monitor daily, weekly, and monthly sales to ensure the shop meets revenue targets
Control expenses and manage the store's budget effectively, including labor and supply costs
Track cash flow, handle bank deposits and ensure accurate financial reports
Implement strategies to drive sales
Ensure efficient store operations, including opening and closing procedures, cleaning and light maintenance
Implement and maintain health, safety and food sanitation standards
Troubleshoot and resolve any operational issues such as equipment malfunctions or supply shortages
Operational Excellence
Oversee coffee and food preparation to ensure high-quality standards are consistently met
Monitor adherence to recipe and preparation guidelines to maintain consistency
Implement customer feedback to improve quality, service and experience
Ensure that shop complies with all local, state and federal food safety regulations
Implement safety protocols to prevent accidents and ensure a safe work environment
Conduct regular training on safety and sanitation practices for staff
Maintain accurate records of sales, inventory, payroll and other relevant data
Prepare regular reports on sales performance, labor costs and inventory
Report any incidents, safety issues, or employee related matters to upper management as required
Customer Experience
Ensure shop consistently delivers exceptional customer service in alignment with the company's values and standards
Address and resolve customer complaints or issues at a store level, ensuring customer satisfaction
Promote the company's brand and values within the community to enhance the customer experience and build loyalty
Skills & Abilities Required:
Minimum of 3 years' experience in retail or food and beverage management role
Willingness to work flexible hours including weekends and holidays as needed
Comfortable using POS systems and scheduling software
Understanding of budgeting, sales tracking and inventory management
Demonstrated commitment to exceptional customer service
Strong leadership, communication and organizational skills
Proven leadership and organizational skills
Excellent verbal and written communication skills
Strong work ethic; ability to problem solve.
Physical requirements of standing for extended periods and processing shipment up to 30lb
Our Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.