Coffee Shop Barista

Additional Considerations (if any):
•   At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Barista

Department: Coffee Shop

FLSA: Non-Exempt

General Function:

As a Coffee Shop Barista, this position will be responsible for reviewing and filling customer orders for the day, handling food in a safe manner and ensuring the work area is always clean and neat. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies
•   Partnerships
•   Growth mindset
•   Results oriented
•   Customer focused
•   Professionalism Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Food Service Director; Coffee Shop Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities:
•   Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
•   Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
•   Makes an effort to learn customers' names and to address them by name whenever possible.
•   Assists customers by: (examples include)
•   escorting them to the products they're looking for
•   securing products that are out of reach
•   loading or unloading heavy items
•   making note of and passing along customer suggestions or requests
•   performing other tasks in every way possible to enhance the shopping experience.
•   Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
•   Takes customer orders at the counter.
•   Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
•   Handles food in a safe manner and ensures the work area is always clean and neat.
•   Reviews the status and appearance of the food for freshness.
•   Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
•   Anticipates product needs for the department on a daily basis
•   Prepares and replenishes product as necessary.
•   Checks in product, puts product away, and may review invoices.
•   Runs the department registers and receives payment, makes change, etc., where applicable.
•   Removes trash in a timely manner.
•   Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
•   Adheres to company policies and individual store guidelines.
•   Reports to work when scheduled and on time Secondary Duties and Responsibilities:
•   Washes dishes as necessary.
•   Orders product and supplies as necessary.
•   Prices products for customers as necessary.
•   Assists in other areas of store as needed.
•   Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics:
•   Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
•   Ability to do simple addition and subtraction; copying figures, counting and recording.
•   Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. Education and Experience:

Less than high school or equivalent experience and six months or less of similar or related work experience.

Physical Requirements:
•   Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
•   Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.
•   Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions:

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, and possible electrical shock and temperature extremes.

Equipment Used to Perform Job:

Standard tools and equipment used in a coffee shop environment including disposal, trash compactor, dishwasher, register system, ice machines, pop machine, scales, and knives.

Contacts:

Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.

Are you ready to smile, apply today.