McCluskey Chevrolet is currently seeking an Co-Op IT Help Desk Technician to join their team in Loveland, OH. Responsibilities: - Manage and resolve IT Help desk support requests
- Track all issues, communications, and resolutions in the internal Ticketing System.
- Create documentation for common issues.
- Work with IT Manager for escalation of advanced user or system issues as well as other projects as necessary.
- Support end users to address software, and hardware issues in a Windows environment as well as Apple iPhones and iPads.
- Break/Fix include installation, configuration, maintenance, and support for hardware and software.
- Valid driver's license with a good driving record required for regular local travel to all McCluskey Chevrolet locations.
- Proficient skills with Microsoft Desktop operating systems.
Qualifications: - Pursuing a degree in computer science with an interest in learning cloud, desktop, mobile, networking, and active directory technologies.
- Relevant technology certifications are a plus.
- Experience supporting and troubleshooting Microsoft Windows 10/11, Office 365, desktops, laptops mobile devices, and printers in a corporate environment.
- General WAN/LAN/wireless networking, TCP/IP, DNS, DHCP understanding.
- Experience supporting remote users through remote management tools.
IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION: An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting. McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our Human Resources department at