CMDB Technical Architect/Lead

Description:
Job Description

• Hands on Expertise with Integrations with data ingestions systems

• Hands on Experience with Discovery

• Ensure the CI data is properly maintained and is available when and where it's needed

• Develop, document, and implement CI data governance processes and procedures for effectively managing CI data

• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.

• Develop and monitor CI data health reports / dashboards and resolve any issues

• Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner

• Proactively identify CI classes, attributes, and relationship types that are required

• Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB

• Ensure the CIs are created or updated using only approved processes and procedures

• Develop, document, and implement CI data audits and address any issues that arise

• Evaluate enhancement requests and identify appropriate solutions

• Providing leadership when implementing new requirements on the Now Platform

•Contributing to the governance processes

Qualifications:

Engineering Degree, ServiceNow ITSM, CMDB, Discovery, experience with ServiceNow enterprise architecture, security database design schemas and data modeling, requirements gathering, integration, middleware, and discovery technologies, and leads the development of architectural and technical standards and best practices.