Hybrid, 3 days onsite, 2 days remote
We are unable to sponsor as this is a permanent Full time role
A prestigious company is looking for a CMDB Service Management - SME. This will be the subject matter expert on CMDB/CMS data models, Automated Discovery, and configuration management. This SME will be responsible for managing the population of ServiceNow configuration management CMDB.
Responsibilities:
- Manages and improves ServiceNow System onboarding and modelling
- Provides governance to ensure the integrity of the Configuration Management Database
- Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team
- Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives
- Support integrations with data sources other than ServiceNow Discovery
- Monitor CMDB health and resolve conflicts between data sources.
- Enable tracking of cloud/virtual inventory
- Define identification and reconciliation rules
- Create/update/remove identification and reconciliation rules
- Produces management information, including KPIs and status reports, with an operational and a management focus
- Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward
Qualifications:
- BS/BA in a related field, such as Management Information Systems (MIS), Computer Science
- 5 - 7 years of ITSM experience or related workflow development practice and techniques experience
- 5 - 7 years in an Automated Discovery Analyst role preferred
- 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow
- Ability to discover and manage cloud inventory
- Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management
- Experience creating and maintaining metrics, reports, and dashboards
- ServiceNow experience is preferred
- Advanced knowledge of CMDB/CMS data models
- ITIL, COBIT5 as related to service management and configuration management