Who we are At Cloudkitchens we are hiring for ambitious technology startups building the next generation of food delivery. The ghost kitchen industry is currently in hyper-growth mode looking for rock-stars to work at their facilities. They are constantly growing and innovating in the space and are looking for driven and excited people who can help build out the role and help grow the business and function.
Our many ghost kitchen facilities are looking for Assistant Operations Supervisor, the leaders of their hourly staff members. They are the most senior hourly team members: a chunk of their time is spent in the processing center running orders; with a percentage of their time also designated for administrative and customer support, as well as work with management.
On the job You will be responsible for: - Assisting in the smooth operation of the processing center across all shifts
- Assist with leading training and meeting sessions for the processing staff
- Assist in running food during non administrative shifts to support staff
- Coaching new and existing shift leads
- Filling in shifts during call-outs, general staffing help
- Team Management - oversee 3-4 runners on the shift
- Operational Excellence - internal logistics KPI, customer service provided by the team, etc.
- Sales Tours - collaborating with the Sales Team to conduct tours in the facility
Building Repair and Maintenance - General handy-person duties around the hub (a plus)
- Communicating and maintaining relationships with licensees daily
- Addressing facility, tech, and space issues with licensees
- Working with Customer Success team members to ensure licensees are ready for big orders/ launches/ spikes in business
- Calling third party services(Doordash, Uber Eats, Grubhub ect.) on behalf of licensees to address order / tech issues
Tech Support - Troubleshooting processing center, kitchen, and facility hardware issues
Inventory & Ordering; Audits - Reviewing daily inventories
- Making orders with vendors to replenish inventories and supplies
- Performing storage and common area audits
Administrative & Strategic - Training with more senior positions in support, data analytics and reporting
- Participating in planning sessions with management and peers
- Reviewing and reporting KPI metrics to facility management and processing team; contributing to goal setting and planning
You Need to Have: - Leadership experience
- Ability to maintain a positive attitude and composure in a fast paced environment
- Ability to communicate effectively in person and electronically
- Ability to problem solve independently
- Flexibility (expect frequent change as we define the future)
What We Need From You:
Huge, huge focus on hospitality and customer service. Someone who has experience in managing operational excellence, providing high quality customer service and most importantly - leading a team of entry level employee. Someone who has that hospitality personality, well-spoken, have the ability to manage high order volume in a fast paced environment.
We look forward to hearing from you.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
Job Type: Full-time
Pay: From $22.00 per hour(non negotiable)
Expected hours: 35 - 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Night shift
- Schedule: Typically Wed-Sun evening into overnight closing at 2 or 3AM. Subject to change