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Zachary Piper Solutions is seeking Cloud Support Specialists (Digital Escorts) to support a critical intelligence cloud security program in Reston, VA. The team is seeking end-user support specialists familiar with cloud environments to support a classified program. This job opens for applications 4/15/2025. Applications for this job will be accepted for at least 30 days from the posting date Responsibilities of the Cloud Support Specialist: Complete incoming tickets through Remedy, ServiceNow or other ticketing system
Troubleshoot and resolve system issues utilizing customer tools
Document all findings from tickets and incidents
Provide end-user support to customers at the Tier 1/Tier II level
Qualifications of the Cloud Support Specialist: 1+ years of professional IT experience
Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow
Bachelor's degree in a related field
Must be flexible with shift
Must hold an active TS/SCI with Full Scope Polygraph Compensation of the Cloud Support Specialist: Compensation: $70,000 - $130,000+/year based on experience
Full Benefits: Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law
Long-term stable program with growth opportunities
Date Posted: 05 May 2025
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