Cloud Support Engineer with Security Clearance

BLN24 is an award-winning digital Management Consulting Firm that supports the U.S. Federal Government in successfully achieving their mission and goals. Our service and solutions delivery start with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance strategic and technical operations and deployments.
If you are interested in joining a rapidly growing Federal consulting company in a high-energy, flexible corporate headquarter environment, now is your chance. We strive to spread our Mamba Mentality and cultivate your professional and personal growth - join the team.
Job Description
The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. The Cloud Support Engineer will perform tasks such as: Roles and Responsibilities

• Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools

• Respond to incident tickets in a 24x7 operational environment to meet SLA objectives

• Review system logs to identify and mitigate system issues

• Leverage knowledge base to help troubleshoot, identify and resolve systems issues;

• Update knowledge base troubleshooting guides and lessons learned as required

• Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases

• Document system issues resulting in system outages and coordinate change though change management process

• Support collaboration across operations, development teams and external partners

• Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues

• Monitor solution performance according to client specification and SLAs, escalate as needed
Minimum Qualifications

• Bachelor of Science in CS, or other technical discipline is preferred.

• 2 years operations experience providing application infrastructure support

• 1 year performing system administration support (Windows/Linux)
Clearance Requirements

• TS clearance required

• FBI CJIS Investigation required
Preferred Skills
• Experience in supporting Azure/AWS cloud Certifications/Licensures

• Microsoft Azure Fundamentals preferred

• CompTIA Security+ preferred
Other Job Specific Skills

• Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams

• Applies standard methodology, techniques, procedures and criteria.

• Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.

• Ability to communicate effectively, both orally and in writing, and to translate technical terminology into terms understandable to non-technical employees.

• Interpersonal Skills, problem solving, organizational, and multi-tasking skills
Shift
Evening/Mid Shift
What BLN24 Brings to the Game:
BLN24 benefits are game-changing. We like our team to play hard, and that means they need to be taken care of - physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans.
You can join one of the fastest-growing companies headquartered in the Washington DC Metro Area. We give you the opportunity to work in different sectors, so you have the chance at variety while maintaining stability.
Flexibility at BLN24 allows each individual the opportunity to balance quality work and their personal lives. Depending on projects, we allow remote working opportunities so you can always be in the game no matter where you call home.
We offer competitive benefits including: 401(k), healthcare, learning and development opportunities, and more.
BLN24 is an Equal Opportunity Employer. We believe people are our strength and understand diverse talents are key to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.