Cloud Support Engineer

Cloud Support Engineer
Azure-Focused Video Tech Platform
London - Hybrid
65-70k Base + Excellent Benefits

Here's a chance to play a key role in a purpose-driven tech company whose products make a real-world impact. This isn't just another SaaS platform-it's hardware and software working together to protect people and places in over 40 countries.

Our client is now hiring a Cloud Support Engineer with strong Azure and troubleshooting experience to support and scale their cloud-based video platform. You'll be working across monitoring, automation, and incident resolution-keeping systems secure, performant, and rock solid under pressure.

Cloud Support Engineer responsibilities:

• Provide third-line support, resolving complex issues across infrastructure, databases, and applications
• Oversee Azure deployments-ensuring availability, scalability, and cost efficiency
• Write and optimise SQL queries to investigate and correct data issues
• Build automation tools in C to streamline processes and support diagnostics
• Monitor cloud health (CPU, memory, storage) and create alerts/dashboards for performance insights
• Collaborate closely with Dev and Support teams to triage and resolve issues
• Contribute to internal tooling and knowledge sharing to improve support operations

Cloud Support Engineer skills, traits, and experience:

• Proven experience in a third-line support or cloud ops role
• Strong hands-on knowledge of Azure resource management and monitoring
• Advanced SQL for data analysis and issue resolution
• Proficiency with C for scripting, debugging and tool creation
• Good understanding of app troubleshooting across infrastructure and DB layers
• Familiarity with Azure Monitor, App Insights, or similar platforms
• Experience supporting B2B cloud platforms
• Experience with CI/CD (Azure DevOps, Terraform)
• Exposure to other cloud environments (AWS, GCP, hybrid)
• ITIL-aligned incident and problem management processes

Support Engineer rewards:

• A base salary circa 65-70k
• Private Medical
• Pension
• EAP
• Hybrid working
• Dynamic environment
• Overly generous benefits

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.