Cloud Operations Manager

Cloud Operations Manager

Department: Technology

Employment Type: Permanent - Full Time

Location: Pittsburgh (USA)

Description

Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence across the globe

We provide innovative solutions across eDiscovery, information governance, forensic and electronic investigations for more than 2,000 customers in over 75 countries. Our customers include top financial institutions, corporations and government departments, all tier-one advisory firms; and litigation support vendors.

What you will be doing:

Reporting to the Senior Manager of Cloud Operations, you will lead a local team of engineers within our global operations function. Your team will maintain and optimize our SaaS environments deployed on AWS, managing Windows/Active Directory infrastructure, SQL databases, IIS web servers, Kubernetes clusters, and components including Linux, MongoDB, and Elasticsearch. You'll ensure reliable service delivery through infrastructure as code practices while serving as a technical escalation point.

Location: This position will be based in our Pittsburgh office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the Pittsburgh office for the remaining days of the week.

Key Responsibilities

• Lead and develop a team of cloud operations engineers, creating growth pathways aligned with both individual and organizational goals
• Collaborate with stakeholders to define system requirements, technology roadmaps, and resolve business-critical issues
• Oversee infrastructure maintenance including server patching, firmware upgrades, configuration management, and backup operations
• Implement capacity planning and performance optimization across all cloud resources
• Maintain comprehensive documentation for system configurations, processes, and service records
• Drive security-by-design principles throughout all infrastructure implementations
• Provide expert technical escalation for complex systems issues
• Establish and enforce backup standards for cloud technologies
• Ensure robust monitoring and observability across all technology solutions

Skills, Knowledge and Expertise

• Bachelor's degree in Computer Science or equivalent experience
• Proven experience managing teams within a global technology function
• Strong security-focused approach to infrastructure design and management
• Excellent communication and stakeholder management skills
• Experience with cloud security tools, WAFs, and monitoring systems
• Track record of successful infrastructure project delivery
• Hands-on AWS expertise (EC2, S3, Route 53, VPC, Security Groups, IAM, CloudFormation, Load Balancers)
• Proficiency with PowerShell, Python, and Bash scripting

Preferred Qualifications

• Experience with Infrastructure as Code methodologies
• Understanding of DevOps practices and CI/CD pipelines
• Knowledge of cybersecurity best practices and relevant tools
• Proven ability to build and manage strategic vendor relationships

We strive to make any required adjustments where possible to make the process fair and equitable for everyone. Please reach out to . if you need any accommodations throughout the interview process.

Nuix is an equal opportunities employer. Don't let imposter syndrome hold you back. We welcome all applications and are a flexible employer.

ABOUT US:
Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

• TAKE OWNERSHIP

• RESILIENT

• UNAFRAID

• TEAM NUIX

• HERO OUR CUSTOMERS

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.