Cloud Operations Manager

The Cloud Operations Manager will lead a team of cloud and software engineers, supporting custom applications and enterprise applications in AWS The manager will have a proficient, solid understanding and hands on experience in at least one programming language (e.g. Java, Python, Javascript, etc.) and be proficient with DevOps, CI/CD practices and agile disciplines and use those skills to build a standard and consistent process for software deployment and application operations. The manager will also be responsible for overseeing and maintaining the AWS managed services environment. This is a hands-on supervisory position reporting to the IT Operations Director.

The Manager, Cloud Operations has the following responsibilities:

• Provide guidance and expertise in AWS cloud computing and operations.

• Develop and enforce best practices for cloud operations, including security, monitoring, and cost management.

• Work with staff and vendors to troubleshoot and resolve complex technical issues related to cloud infrastructure.

• Establish and maintain regular communications with peers, technical operations, application development, help desk operations teams, supplier management and vendors regarding changes and improvement opportunities.

• Mentor junior team members, working to expand their practical technical skills, critical thinking, troubleshooting capabilities and professional development.

• Make decisions on technical considerations, escalate those decisions that need higher level of approval.

• Work with Sr leadership and other managers to meet goals and provide business solutions.

• Responsible for assessing talent, identifying gaps, and provide development mentorship and provide opportunities for stretch roles to develop future leaders.

• Manage relationships between our external technology partners and business stakeholders.

• Sets performance standards and holds team members accountable to standards.

• Forecasts needed resources such as vendors, technologies, consultants, staffing needs, and training for the team to accomplish business objectives, validation, testing and acceptance for Technical Operations solutions.

• Lead an agile and DevOps based process for software deployments.

• Keep abreast of new technologies, evaluate alternative solutions, and propose cost savings ideas.

• Identify and Manage budget.

• Oversee design and implementation of client's deployment pipelines, engaging Development, SQA and Security teams to provide standardized builds and deployments.

• Ensure SLAs for the teams are upheld; ensure escalated issues are handled appropriately and in a timely manner.

• Manage and prioritize team's work.

• Manage work efforts based on ITIL framework.

• Conduct regular performance reviews.

Required Skills

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Minimum 5 years experience as a programmer.

• Minimum 2 years experience managing staff.

• Minimum 3 years direct experience working in AWS environment.

• Bachelor's degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience.

• Knowledge of how to use various DevOps tools and technologies (source code management, continuous integration, containerization, code quality analysis, etc).

• Experience using tools such as Jira, BitBucket, Jenkins.

• Ability oversee multiple cloud and devops projects, keeping them on time and on budget.

• Effectively plan, organize, and execute tasks, projects, and initiatives.

• Critical thinking and analysis skills.

• Strong process development skills.

• Strong people management skills.

• Ability to manage multiple efforts concurrently.

• Strong verbal and written communication skills; will be deeply involved in numerous discussions with business partners, vendors, and varied organization leaders.

Desired Skills

• ITIL knowledge or certification.

• Service now experience.

• AWS certification.

• Jira, Bitbucket administration skills.

Supervisory Responsibilities

Yes, 4 to 6 people resources: Cloud and Software engineers.