Position Overview As a Cloud Infrastructure Engineer, you will play a key role in designing, building, and maintaining the core infrastructure of the Aunalytics Cloud Platform. You will be responsible for provisioning and supporting our hybrid cloud environment, which includes technologies such as VMware, NetApp, Cisco UCS, and Veeam. Your work will ensure the performance, reliability, and security of cloud services offered to our clients, including Cloud Hosting, Backup-as-a-Service (BaaS), and Disaster Recovery-as-a-Service (DRaaS)
Essential Duties & Responsibilities: - Provision, configure, and maintain cloud infrastructure resources, including VMware, NetApp storage, Cisco UCS servers, and Veeam backup solutions
- Monitor infrastructure performance and availability; proactively respond to alerts and resolve incidents to minimize downtime
- Assist in the implementation and ongoing maintenance of cloud infrastructure and associated security controls
- Build and update technical diagrams to accurately represent Aunalytics cloud services, including infrastructure for Cloud Hosting, BaaS, and DRaaS
- Maintain thorough documentation and implementation guides for cloud service delivery and support processes
- Support the implementation and management of secure network authentication within the cloud environment
- Collaborate in the development and refinement of standard operating procedures within the Cloud Services team
- Ensure all cloud services are deployed and managed in compliance with defined service-level agreements (SLAs)
- Provide support for telephony and voice-related infrastructure as needed
- Accurately track and document time spent on tasks and projects using Autotask on a daily basis
- Be available after hours, as needed, for critical incident response, planned maintenance, infrastructure upgrades, and other time-sensitive cloud operations to ensure minimal disruption to clients
Required Skills: - 2+ years of experience in a cloud infrastructure or systems engineering role
- Proficiency with VMware vSphere/ESXi, vCenter, and related virtualization technologies
- Hands-on experience with NetApp storage systems, Cisco UCS platforms, and Veeam Backup & Replication
- Solid understanding of cloud networking, virtualization, and infrastructure security principles
- Strong documentation skills and ability to create infrastructure diagrams and technical documentation
- Ability to work independently as well as collaboratively within a team environment
- Detail-oriented with strong troubleshooting and problem-solving skills
What's in it for You? - Opportunity to work in the booming field of cloud, data management and analytics alongside some of the brightest minds in the industry
- Opportunity to work with cutting-edge technology in a casual, fun environment
- Opportunity to be a part of a local company committed to making a difference in our community
- Chance to work with a rapidly expanding tech company
- Flexible schedule and paid time off
- Free snacks and an unlimited supply of coffee
- Social events such as happy hours, game nights, holiday parties, birthday celebrations, movie days, ice cream sundae bars, fancy coffee carts, company softball team, etc.
- Competitive salary and benefits package including health, vision, dental and life insurance and 401(k) plan
Skills & Requirements Qualifications