Role: Cloud Engineer Location: Irving, TX Salary: 80K max Role Description: This role requires to provide excellent customer support experience with wider Cloud technology experience.
Would require working on challenging technical problems and have a passion for solving problems with innovative and robust solutions.
Person should actively look for ways to automate and simplify complex processes, think ahead to future needs as well as present,
take pride in being thorough and detail-oriented, and function well in a fast-paced environment.
Technical Skills: - Kubernetes certified, RH OpenShift certified, and RH OpenStack certified
- Red Hat Linux Level 3 Expertise
- Basic Level 2 Networking (Datacom) Expertise
- Experience in Nokia Product such as CBIS, Company & NCP
Primary Job Responsibilities: - Customer Centric approach and Interface to the customers and CTs for Care Cases.
- E2E trouble ticket case ownership with regular Governance with CTs.
- Collaboration with L3 and Market teams.
- Perform initial diagnosis of incidents and find solutions through knowledge base.
- Perform Log collection, health check and Facilitate troubleshooting sessions between Customer & L3.
- Participate in Weekly case review meetings
- E2E ownership for Delivery to Care process.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.