About The Role
Advance Your Expertise as a Cloud & Managed IT Engineer.
At Intercity Technology, we're passionate about delivering secure, cutting-edge solutions and we're looking for aCloud & Managed IT Engineerto help us do just that. In this role, you'll be a key player in supporting both customer and internal environments, resolving complex technical escalations, and driving automation and platform optimisation.
Key Responsibilities as a Cloud & Managed IT Engineer:
- Provide expert-level technical escalation support to Tier 2 teams, creating knowledge articles and promoting a culture of continuous improvement
- Drive efficiency through automation, streamlined service requests, and self-service capabilities
- Collaborate with cross-functional teams to optimise customer and internal environments
- Administer and support Azure, Microsoft 365, Exchange, and Intune platforms
- Contribute to proactive monitoring and automated remediation across infrastructure, systems, and networks
- Support service transition processes, ensuring documentation and knowledge transfers are complete
- Champion service management processes including Change, Major Incident, and Problem Management
- Participate in post-incident reviews and drive continual service improvements
- Be part of the weekend on-call rota (Saturday-Sunday, 7am-7pm) for critical out-of-hours escalations
- Support and manage virtualised environments hosted in our private CoLo
- Mentor Tier 2 and junior team members, promoting skill development and succession planning
- Adhere to quality procedures and best practices
- Serve as a technical lead on internal and customer-facing projects
Essential Technical Skills:
- Strong expertise in Azure administration
- Proficiency in Microsoft Entra ID and user management
- Robust knowledge of Microsoft 365 and Exchange
- Moderate experience with Microsoft Intune
- Solid understanding of networking principles and troubleshooting
- Strong support experience with Windows 11 OS and server infrastructure
Desirable Technical Skills:
- PowerShell scripting
- Familiarity with SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS)
- Understanding of ITIL practices
- Experience with Hyper-V and CoLo environments
Professional Attributes:
- Experience in a 3rd line technical infrastructure support or project role
- Excellent problem-solving skills with a structured, analytical mindset
- High attention to detail and accuracy
- Passionate about service excellence and proactive in approach
- Calm under pressure with strong teamwork and interpersonal skills
- Motivated by complex problem-solving and automation
Certifications (Required or Strongly Recommended):
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft 365 Fundamentals (MS-900)
- Microsoft Certified: Exchange Online Support Engineer (MS-220)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
Additional / Desirable Certifications:
- Power Platform Fundamentals (PL-900)
- ITIL Foundation Certificate in IT Service Management
- Cisco Certified Network Associate (CCNA) or CCENT
What We Offer:
- 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About Us
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far:
- Customer Net Promoter Score of
- Gold Award Investors in People Accreditation
- 3-star "World Class" Best Companies accreditation, and for 2022, 2023, and 2024: - The no. 1 best telecoms company to work for - 9th best mid-sized company in the UK to work for. - 7th best company in the West-Midlands to work for.
- Platinum Eco Vadis rating
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.