ABOUT THIS POSITION Phoenix is the 5th largest city in the country, serving as Arizona's center of government, commerce, and culture. It is emerging in the new economy with strength in high technology, manufacturing, bioscience research, and advanced business services. Phoenix is a young, progressive city, brimming with sports and cultural attractions, distinctive restaurants, fascinating museums, diverse residential options, and endless outdoor opportunities.
The Water Services Department is seeking a skilled and proactive Cloud and Integration Support Coordinator (Water Services Technical Support Coordinator) to lead the administration, integration, and support of cloud-based platforms critical to utility operations. This role is responsible for optimizing the performance, security, and user experience of cloud software systems that support asset management, customer service, and field service management. IT professionals in the Water Services Department work closely with professionals in other technological environments, and in other City departments, offering opportunities for continued professional growth. Technology training is also available to allow employees to enhance their technical skills.
IDEAL CANDIDATE - Understands cloud architecture, scalability, support structure and cloud deployment models.
- Excellent project coordination and communication skills.
- Ability to:
- Coordinate with different IT groups, operations, customer service, and vendors to support software lifecycle activities, including upgrades, patching, testing, and code implementation.
- Develop best practices for a diverse team, document procedures and serve as a liaison between software vendors and internal stakeholders.
- Prioritize user experience, understand client needs, and leverage SaaS-specific features.
- Troubleshoot technical issues and coordinate resolutions.
- Familiarity with RESTful APIs and other system interfaces and can work with third-party platforms to integrate services.
SALARY Pay Range and Hiring Range: $66,185.60 - $144,476.80 annually. Candidates may be hired up to $144,476.80 depending upon qualifications.
Pay Range Explanation: - Pay range is the entire compensation range for the position classification.
- Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
BENEFITS A comprehensive benefits package is offered which includes:
- Traditional pension with employer and employee contributions, click here for more details: Pension Information
- 401(a) and 457 plans with employer contributions
- Choice of generous medical HMO, PPO, or HSA/HDHP plans
- Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
- Wellness incentive of up to $720 annually
- Dental, vision, and life insurance options
- Employer paid long-term disability
- Free Bus/light rail pass
- Tuition reimbursement program up to $6,500 per year
- Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
- Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
- Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 007 Benefits
MINIMUM QUALIFICATIONS - Five years of responsible experience in water systems civil technology, cartography, utility records, geographical information systems, and computer aided drafting and design systems; including two years supervisory experience.
- Bachelor's degree in business administration, engineering, or a related field.
- Other combinations of experience and education that meet the minimum requirements may be substituted.
- All finalists for positions are subject to a criminal background check applicable to the department or position.
- Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
- For information regarding pre-screening and driving positions, click here .
- The City job description can be found here .
PREFERRED QUALIFICATIONS The minimum qualifications listed above, plus experience with/in the following:
- Working in business intelligence, data analytics and creating dashboards from several enterprise data sources.
- Overseeing the configuration, maintenance, and performance of cloud-based software to meet business needs.
- Ensuring data integrity, security compliance, and disaster recovery readiness.
- Supporting utility or public sector systems preferred.
RECRUITMENT DATES Recruitment closes May 26, 2025. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
HOW TO APPLY Apply online by completing the required information and attaching,
as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP - Job interviews may be held by video or audio conference.
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REFERENCE Water Services Tech Sup Coord, JC:19270, ID 57949 , 05/13/2025, USM, JG, Benefits:007, Q
Building the Phoenix of tomorrow.
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.