Clinical Patient Care Services Coordinator

Milford, Delaware

Bayhealth
Bayhealth
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If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand.

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

Generous Paid Time Off and Paid Holidays
Matching 401(k)/403(b) Plans
Excellent Health, Dental, and Vision
Disability and Life Insurance options
On Site Child Care
Educational Reimbursement
Health Care and Dependent Care Flex Spending Accounts
Plus, an array of Voluntary Benefits to include Critical Care Coverage and more.

Location: Sussex Campus Hospital

Status: Full Time 72 Hours

Shift: Evening/ Night

SALARY RANGE: 39.88 - 61.81HOURLY

General Summary:

The Clinical Coordinator is a member of the management team who assists the Nurse Manager with the daily operations of the nursing unit/department on a 24-hour basis. The Clinical Coordinator provides direct supervision of staff and rotates weekend, holiday and shifts as needed to ensure management presence and visibility according to departmental needs. The Clinical Coordinator participates in employee selection and evaluation, in scheduling and staffing, and in the development and adherence to clinical and budgetary standards. The Clinical Coordinator provides leadership to unit-based work groups, i.e., PI and unit committees. He/she provides and coordinates direct patient care.

Responsibilities:

1. Demonstrates the ability to collect relevant patient healthcare data. a. Prioritizes data collection activities as indicated by the patient's immediate condition. b. Collects data using appropriate assessment techniques and instruments. c. Appropriately documents collected data. d. Collects data using a systematic and on-going process.
2. Demonstrates ability to analyze the data in determining patient needs. a. Assesses data to determine patient needs. b. Interacts with the patient, family and other members of the healthcare team. c. Prioritizes and documents in a manner that facilitates determining expected outcomes and developing a plan of care. d. Documents patient needs in the clinical record.
3. Demonstrates the ability to identify individualized, expected outcomes for the patient. a. Outcomes are derived from patient needs. b. Outcomes are mutually formulated with the patient, family, and other health care providers, as appropriate. c. Outcomes are realistic, individualized, culturally appropriate, and age-specific. d. Outcomes are measurable and include a time element for attainment, if possible. e. Outcomes provide direction for continuity of care. f. Outcomes are documented in the clinical record.
4. Demonstrates ability to develop a plan of care that prescribes specific interventions to attain expected outcomes. a. The plan of care is individualized by the RN to reflect the patient/family needs. b. The plan of care is developed by the RN collaboratively with the healthcare team and patient/family. c. The plan of care reflects current acute care nursing practice. d. The plan of care provides for continuity of care. e. The RN establishes the priorities of care. f. The plan of care is part of the clinical record.
5. Demonstrates the ability to implement interventions identified in the Plan of Care. a. Administer patient care interventions in a manner that minimizes complications and/or life-threatening situations. b. Encourages the patient and family to participate in implementing the plan of care, based on their ability to participate and make decisions. c. Documents interventions in the clinical record.
6. Demonstrates the ability to evaluate the patient's progress toward attaining expected outcomes. a. Evaluation is systematic, on-going and criterion-based. b. The appropriate members of the healthcare team (pt/family/others, etc) are involved in the evaluation process, as indicated. c. Evaluation of patient outcomes occurs within an appropriate time frame after initiation of interventions. d. On-going assessment data are used by the RN to revise the patient needs. e. Revisions in outcomes and the plan of care are documented. f. Evaluates the effectiveness of interventions in relation to outcomes. g. Documents patient's response to interventions.
7. Demonstrates the ability to systematically evaluate the quality and effectiveness of nursing practice. a. Participates in performance improvement activities. b. Uses the results of performance improvement activities to initiate change in nursing practice, as appropriate.
8. Demonstrates the ability to reflect knowledge of current professional practice standards, laws and regulations. a. Evaluates his/her own nursing practice in relation to professional practice standards, relevant statutes and regulations. b. Engages in an annual self-assessment, identifying areas of strength and areas requiring professional development. c. Seeks and reflects on constructive feedback from other members of the healthcare team. d. Takes action to achieve performance goals.
9. Demonstrates ability to acquire and maintain current knowledge and competency in nursing care. a. Participates in ongoing educational activities to acquire and validate knowledge. b. Seeks experiences that reflect current clinical competencies and new clinical information.
10. Demonstrates the ability to interact with and contributes to the professional development of peers and other healthcare providers. a. Shares knowledge, skills, and experiences with colleagues and others. b. Provides colleagues and peers with constructive feedback regarding their practice. c. Contributes to a learning environment that is conducive to healthcare education. d. Contributes to a team environment by working with others in a way that promotes and encourages each person's contribution.
11. Demonstrates the ability to participate in decision making and takes action based on ethical principles. a. Nursing practice is guided by the ANA Code for Nurses and ethical principles. b. The RN acts as a patient advocate and assists others in developing advocacy skills. c. The RN delivers care in a non-judgmental and nondiscriminatory manner which is sensitive to patient diversity. d. The RN delivers care such that the patient's autonomy, dignity and rights are preserved.
12. Demonstrates the ability to collaborate with the patient family, and other healthcare providers to provide patient care in a caring environment. a. Communicates with the healthcare team regarding the patient's care. b. Works collaboratively with other members of the healthcare team to formulate the plan of care and deliver services. c. Consults with other healthcare providers and initiates referrals as appropriate to promote continuity of care.
13. Demonstrates the ability to incorporate current concepts in clinical research utilization into his/her practice. a. Continually questions and evaluates practice and uses best available evidence to develop an appropriate plan of care. b. Participates in committees and teams to support revisions in clinical practice.
14. Demonstrates the ability to consider factors related to safety, effectiveness and cost in planning and delivering patient care. a. Evaluates factors related to safety, effectiveness, comparability, availability and cost when choosing between two or more options. b. Assists the patient and family to identify and secure appropriate and available services to address healthcare needs. c. Assigns or delegates aspects of care utilizing critical thinking to determine the appropriateness of delegating the task, in accordance with the DE State Nurse Practice Act. d. Assigns or delegates aspects of care based upon the assessed needs and conditions of the patient, the potential for harm, the stability of the patient's condition, and the competencies of the healthcare provider.
15. Demonstrates the following Clinical Coordinator Accountabilities PROVISION OF PATIENT CARE: 1. Manages the care provided on the unit, rotating shifts and weekends as needed to promote management visibility on a 24-hour basis. 2. Demonstrates clinical expertise in the execution of the nursing process, and ensures compliance to standards by staff. Acts as a role model. 3. Participates in the development and evaluation of nursing standards and protocols for the delivery of safe, effective, compassionate care. 4. Provides and coordinates direct patient care. CONTINUOUS QUALITY IMPROVEMENT: 1. Conducts patient rounds for the purpose of data collection, evaluation of care, and problem resolution. 2. Demonstrates awareness of and compliance to regulatory, safety, legal and ethical standards. LEADERSHIP: 1. Assists the Nurse Manager in the development and promotion of effective communications with all "customers" of the unit. 2. Demonstrates support for the organization. 3. Delegates, organizes and coordinates unit activities in a fair and consistent manner. 4. Demonstrates effective problem solving skills. 5. Participates in the development and evaluation of unit standards. 6. Holds self, employees and co-workers accountable for keeping patient safety the first priority in performing the essential duties of their jobs. PROFESSIONAL PRACTICE: 1. Actively participates in unit-based and departmental work groups and councils. 2 . click apply for full job details
Date Posted: 25 April 2025
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